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Amazon Connect 和 Amazon Connect Decisions 有什么区别？

并排比较 Amazon Connect 和 Amazon Connect Decisions — 功能、定价和理想使用场景，以帮助您选择正确的产品。

并排比较

比较
Amazon Connect
Amazon Connect Decisions
类别

应用程序集成、联络中心

应用程序集成、联络中心
说明

方便易用的全渠道云联络中心，可帮助您提供卓越的客户服务。

用于提高可见性和改善规划的 AI 应用程序
最适用于
  • 联系中心
  • 客户服务
  • 对外营销宣传
  • 聊天支持
  • 人工智能驱动的代理
  • 供应链可见性
  • 需求规划功能
  • 库存优化
  • 风险管理
主要功能
  • 全渠道
  • 解决方案的
  • Contact Lens
  • 任务管理
  • 对外营销宣传
  • 数据湖
  • 机器学习见解
  • 需求规划功能
  • 供应规划
  • N 级可见性
定价模式

按分钟使用量付费

按供应链实例 + 处理后的数据付费
免费套餐

是

—
专家点评

“Connect 在几分钟内为您提供按分钟付费的云联络中心。Contact Lens 和 Wisdom 等人工智能驱动的功能提供实时代理协助和通话后分析。”
— Oleksii Bebych, re:Post 顶级贡献者 [个人资料]

“Amazon Connect Decisions 提供基于机器学习的需求预测、库存优化和供应计划。它将来自 ERP、WMS 和运输系统的数据统一在一个视图中。”
— Giovanni Lauria，re:Post 顶级贡献者 [个人资料]
产品页面

了解更多有关 Amazon Connect 的信息 »

了解有关 Amazon Connect Decisions 的更多信息 »

何时使用 Amazon Connect 或 Amazon Connect Decisions

在以下情况下使用 Amazon Connect：

  • 联系中心
  • 客户服务
  • 对外营销宣传
  • 聊天支持
  • 人工智能驱动的代理

了解更多有关 Amazon Connect 的信息 »

在以下情况下使用 Amazon Connect Decisions：

  • 供应链可见性
  • 需求规划功能
  • 库存优化
  • 风险管理

了解有关 Amazon Connect Decisions 的更多信息 »

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