Boost agent productivity and customer satisfaction
Empower your contact center agents to deliver great customer experiences from day one, with a comprehensive set of AI-powered capabilities that automatically determines a customer's issue, provides contextual customer information, and recommends personalized and accurate next best actions for faster resolution. Agents leverage a unified workspace that enables everything they need at their fingertips to provide personalized service to their customers.
Benefits
Amazon Connect Agent Workspace
Provide agents with a unified workspace so they can accept a call, chat, SMS, or task, and have all the right information and recommended next actions in one place.
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Agent productivity features
Customers stories
![Team Kentucky Transportation Cabinet Team Kentucky Transportation Cabinet](https://d1.awsstatic.com/product-marketing/connect/connect_team_kentucky.dee495bb89c8a81fe418b0422ab095e0ff0b0879.png)
Kentucky Transportation Cabinet equips their agents with a unified experience
Discover how KYTC is transforming their customer experience by boosting agent productivity using artificial intelligence (AI).
Watch the presentation and read the case study »
![Orbit Orbit](https://d1.awsstatic.com/orbit_logo.62fdab3c0b9d115601aa33536546c05f4a12df8d.png)
Orbit Irrigation brings AI/ML-powered automation to their agents
Hear how Orbit reduced average handle time by 15% with Amazon Connect's agent productivity capabilities.
![DISH DISH](https://d1.awsstatic.com/Dish_Network-Logo.wine_200.d7599d86e1a7105416dece24c9e6262956b39e58.png)
DISH scaled their contact center and agent success
Learn how DISH migrated and scaled with Amazon Connect to transform their customer and agent experience.
![esure esure](https://d1.awsstatic.com/Customer%20References%20Directory%20Logos/esure-logo%401x.6ff78af87aee27f8a4349e6355810e9b984fdddb.png)
esure increases agent effectiveness with a customer-focused agent desktop
Learn how esure provides agents with real-time access to information to help them serve customer needs faster.
Read the case study »
Meet with AWS experts to assess how Amazon Connect improves agent productivity.