AWS End User Messaging Customers

Financial Services
Zerodha is an Indian financial services company that offers brokering services for various financial instruments including equities, mutual funds, bonds, currencies, and commodities.

“At Zerodha, consistent and timely customer communication is essential to maintain consumer trust. Zerodha leverages Amazon Pinpoint* to communicate via SMS with over 6.5M customers, primarily for use cases revolving around identity validation and regulatory compliance. Zerodha trusts AWS End User Messaging for its simplicity, security, scalability, and reliability."

Vinay Kumar, C, AVP Technology, Zerodha  

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Public Sector
The Provincial Health Services Authority (PHSA) is the backbone of British Columbia's healthcare system, ensuring that 5 million residents have access to a network of specialized healthcare services and programs. When the COVID-19 pandemic hit, PHSA provided COVID-19 test results and vaccination booking.

"Using Amazon Pinpoint*, PHSA delivered millions of text messages and emails confirming registrations, booking notifications, and vaccine appointment reminders to British Columbians. AWS enabled us to scale up our communications quickly. We see the value in using the latest technology to serve our citizens, and this new AWS Region in western Canada will help us and many other organizations unlock innovation."

Shannon Malovec, Chief Digital Innovation Officer at PHSA.

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Public Sector
The Met Office is the National Meteorological Service for the United Kingdom, providing weather and climate information to the public and across industries, from aviation to marine to energy.

"Users that have downloaded our app receive notifications on severe weather warnings and pollen counts. Moving our communications to Amazon Pinpoint* in order to send push notifications faster and more reliably has helped us successfully manage an event generating over 2 million notifications. As a result, we feel better prepared to respond to future challenges. We’re better able to deliver the notifications to our users to keep them aware and informed, taking advantage of the vertical integration with the remainder of our AWS environment. With Amazon Pinpoint*, we can now focus on building increasingly more dynamic updates with more relevant information to help our users stay safe and thrive."

Jake Hendy, Technical Lead - Met Office

^{* AWS End User Messaging is the new name for Amazon Pinpoint}

Healthcare
Valant Medical Solutions, Inc. provides electronic health record software to behavioral health providers and practices. 

"By using Amazon Pinpoint*, we’ve given tools to providers that help them communicate more easily and stay in touch more frequently with patients in the channel of their choice. Our goal was to improve patient engagement, and we’ve done that.”

James Jay, Chief Technology Officer at Valant Medical Solutions

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Healthcare
Change Healthcare’s mission is to accelerate the transformation of the US healthcare system and help payers, providers, and consumers improve clinical and financial outcomes.

"At the beginning of 2020, patients did not want to visit a hospital, not even for regular lab tests. Patients wanted to interact with healthcare providers through digital means. However, these solutions were not complete, and patients often did not have timely notifications, which impacted communications. Other vendors required complex setup, but Amazon Pinpoint* was the simplest solution to implement. We were able to roll out an enterprise-grade system very quickly on AWS."

Manoj Yadav, Product Manager at Change Healthcare

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Healthcare
Birdi is a new digital pharmacy that makes prescription home delivery faster, easier, and more affordable. Birdi provides a next generation customer experience to consumers and employer groups combining advanced innovative technologies with professional pharmacists.

"The launch of our revamped online operation required an entirely new customer engagement strategy, and we needed a digital platform capable of executing omnichannel communications. We ultimately chose Amazon Pinpoint* because it allowed us to engage with customers through multiple channels (e.g., email, SMS, voice, push notification) with a high delivery rate, and it could scale as our customer base grows. Amazon Pinpoint* allowed us to focus on the core set of functionality that we needed with integrated builds, as opposed to navigating multiple tools while dealing with multiple contracts, different technologies, and integration difficulties, making it more flexible and easier to use in the long term."

John Celona, General Manager, Digital Operations, Birdi

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Insurance
Aegon Life Insurance Company is a life insurance company founded in 2008 with headquarters in Mumbai, India, offering individual and group insurance online and offline to its
customers. 

"Aegon Life places a high value on customer satisfaction. We want to deliver the finest engagement experience to our customers whenever we engage them, whether it's for customer service or marketing. We use Amazon Pinpoint* to send transactional communications, customer service communications for our insurance products, and personalised marketing campaigns such as offers and newsletters to our customers in order to boost our relationship. Amazon Pinpoint's* customizability and easy integration with other AWS services appeals to us."

Sumana Ghosh, Senior Vice President and Head of Technology, Aegonlife

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Media & Entertainment
Space Ape Games is a mobile game developer. Since its worldwide release in August 2021, Space Ape Games’ Beatstar has reached No. 1 on the overall charts in 24 countries, the top 10 in 70, and has become the top-grossing music game globally.

“We were looking for a tool that provided a single point of integration to make messaging more efficient and seamless between ourselves and Google’s Android and Apple’s iOS notification services. Amazon Pinpoint* gives us a single integration point for both Android and iOS and has reduced the friction for sending messages. Now, sending messages is faster and needs fewer people involved. By building with Amazon Pinpoint*, we’ve been able to increase the number of push campaigns sent using fewer resources.”

Nathan McLean, DevOps Engineer - Space Ape Games

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Retail
At Traeger, our mission is to bring people together to create a more flavorful world. Since our humble start in Oregon in the 1990's, Traeger Wood Pellet Grills have been the outdoor cooking choice of food enthusiasts. For years, the grills were offered in limited quantities and geographic areas. However, as people began to taste the food cooked on a Traeger, word spread about the unique flavors only Traeger natural wood pellets can provide.

“When we decided to move to Amazon Connect for our hundreds of agents and tens of thousands of monthly customer contacts, we needed a way to segment experiences for customers all over the world. We wanted to provide Canadian customers with English and French support options. We didn’t want a complex series of toll-free numbers or unnecessary IVR options where customers select their country. We wanted a simple and elegant solution. Amazon Pinpoint* was the answer. Using the Amazon Pinpoint* voice APIs, we’re able to provide a unique experience based on the country origin of each call in a way that was completely transparent to customers and agents. It works absolutely flawlessly. In the not-too-distant future, we’ll begin using Amazon Pinpoint* to extend the capabilities of our customer-facing knowledge base. Amazon Connect, AWS Lambda, Amazon Lex and Amazon Pinpoint* will power automated SMS messages that contain articles that help drive self-service, improve customer satisfaction and optimize agent utilization. Amazon Connect and Amazon Pinpoint* allow us to do things we would not have even thought of just a few years ago. As a result, our customers can spend less time on the phone and more time in the backyard with family and friends.”

Bryan Teggart, Head of Customer Experience Operations & Analytics - Traeger Pellet Grills

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Education tech
Bhanzu is a global math-focused ed-tech - founded by the World’s Fastest Human Calculator offering specialized courses to eradicate math phobia.

“At Bhanzu, we are dedicated to keeping our customers engaged, in which communication plays a vital role. With Amazon Pinpoint*, we ensure a trusted environment to secure customer’s privacy and it has helped us as we grow in scale across continents. Given the nature of business, we also needed a security layer to prevent DDoS attacks from consuming expensive resources. Working closely with AWS, an integration of AWS WAF and CloudFront helped us achieve that."

Parvesh Garg, Head of Engineering - Bhanzu

_{*AWS End User Messaging is the new name for Amazon Pinpoint}

Energy
E.ON is a customer-first home energy supplier. Driving sustainable, everyday solutions both in customer homes and through our energy network. Focused on the future of UK energy, providing affordability, sustainability and green infrastructure investment.

"Before Amazon Pinpoint*, our smart meter installation rebooking process was inefficient and resource-heavy, requiring manual effort. By integrating with Amazon Pinpoint* SMS, we were able to automate the communication and rebooking through SMS conversations with customers. This has significantly streamlined the process and improved the customer experience by reducing average handling time by 20%."

Samuel Charlton - Product Manager - E.On

*AWS End User Messaging is the new name for Amazon Pinpoint