Sold by: Gainsight
Customer Education Made Simple. Skilljar Helps You Train, Onboard, and Scale Customer Success with Ease.
4.6
Overview
Skilljar is the leading Customer Education platform that helps companies onboard users faster, drive product adoption, and reduce support load. Deliver scalable, impactful training across every stage of the customer lifecycle.
Highlights
- Accelerate product adoption through learning
- Reduce support tickets with self-service education
- Customize training paths for customer segments
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Skilljar by Gainsight | Skilljar by Gainsight for AWS Marketplace | $25,000.00 |
Vendor refund policy
Terms and Conditions here - https://www.gainsight.com/policy/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Submit a Ticket : To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Rachel L.
Gainsight helping direct outcomes for many teams, all funneled through our CSMs
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
We are long-time SkillJar users and absolutely thrilled to now have it run by Gainsight-- we are just scratching the surface regarding our LMS data getting into Customer CS, exploring how we can connect more to community for a seamless end user experience, etc, but it's a huge deal for us. Getting all of these platforms centralized and data sharing is huge because it allows us to identify opportunities, champions, and more with our customers and user base. We have an amazing and responsive CSM that is always ready to propose ideas and solutions about how we can make the most of this connection as well, which we really really appreciate.
What do you dislike about the product?
I don't love the process of submitting a help desk ticket. It used to be easier and now it runs through zendesk, requests a login, etc.
What problems is the product solving and how is that benefiting you?
SkillJar is essential to delivering the customer education experience we aim to provide for our customers. We love the complexity we can build into our user groups, domains, and learning paths. We are able to also provide custom group portals which is a very popular request with our biggest customers. Other LMS options don't provide the flexibility, complexity, and customization that SkillJar gives us.
Jonathan R.
Fast Publishing and Search, but Nested Learning Paths Are Missing
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
the speed of publishing and searching is excellent
What do you dislike about the product?
there are no nested learning paths and the audit log is not fully available
What problems is the product solving and how is that benefiting you?
Publishing content an automatically updating SalesForce so the rest of the company can see the information
Cristina C.
Gainsight CS
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
The ability to build structured, self-paced training content that scales, it lets us deliver consistent education without needing 1:1 sessions every time, which frees up time for higher-value work, is also very valuable as admins when we need to unsderstand functionalities
What do you dislike about the product?
Nothing to add as so far we had no issues.
What problems is the product solving and how is that benefiting you?
For us, it's less about customer-facing scaled onboarding and more about internal enablement, it's a valuable resource for training CSMs and admins on Gainsight best practices and features, helping the team stay current without needing dedicated 1:1 training sessions every time.
Spencer S.
Great Experience and Implementation
Reviewed on Jun 09, 2026
Review provided by G2
What do you like best about the product?
Ease of integrations with Salesforce, Parta, and other software. The sales and implementation teams were very easy to work with. Smooth onboarding. Intuitive UI.
What do you dislike about the product?
I would like to see more flexibility on certificates.
What problems is the product solving and how is that benefiting you?
helping us track customer engagement with learning content. this helps us specificially with onboarding, so we know is users are learning how to use our products during the implementation phase.
James D.
A strong self-serve hub that can make customer success more scalable
Reviewed on Jun 04, 2026
Review provided by G2
What do you like best about the product?
What seems strongest about Skilljar by Gainsight is that it gives the team a more scalable learning platform that can support structured customer education, certifications, session activity, and path progress while also feeding that information into broader CX systems. The direction also seems aligned with how our teams are thinking about it overall: not as a standalone training tool, but as part of a more unified onboarding and engagement motion across Gainsight, Skilljar, and community. That makes it valuable beyond just course delivery because it can help connect learning activity to customer journeys, follow-up, and account visibility in a more operational way.
What do you dislike about the product?
The biggest downside seems to be implementation and integration complexity rather than the learning use case itself. There were blockers around SSO, creative and UI work, unsupported features like learning-type tags, and follow-on dependencies across Salesforce, Gainsight, and reporting. There were also real migration and data-quality issues called out during launch, including a migration mishap affecting a large number of records and historical learner data not fully pulling into downstream systems. So the caution point is that the platform can be powerful, but its value depends a lot on the surrounding data flows and integrations working reliably.
What problems is the product solving and how is that benefiting you?
Skilljar is helping solve the problem of scaling customer education in a way that is more measurable and easier to operationalize. Instead of learning living in a silo, the goal is to connect training activity to C360 visibility, Journey Orchestrator followup, and broader onboarding and adoption motions. That is beneficial because it creates a tighter link between what customers are learning and how CX teams can act on it. Whether that is reinforcing onboarding, spotting certification progress, or using learning signals as part of a more complete customer success motion.