Sold by: Gainsight
Customer Education Made Simple. Skilljar Helps You Train, Onboard, and Scale Customer Success with Ease.
4.6
Overview
Skilljar is the leading Customer Education platform that helps companies onboard users faster, drive product adoption, and reduce support load. Deliver scalable, impactful training across every stage of the customer lifecycle.
Highlights
- Accelerate product adoption through learning
- Reduce support tickets with self-service education
- Customize training paths for customer segments
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Skilljar by Gainsight | Skilljar by Gainsight for AWS Marketplace | $25,000.00 |
Dimensions summary
This listing has one pricing dimension, billed under a contract as a quantity of units. You buy Skilljar by Gainsight through a committed contract rather than paying per hour or by usage. The unit-based structure lets you set the quantity you need for your customer and partner education program. There are no separate tiers or add-on dimensions to combine on AWS Marketplace. Pricing scales with the number of units you commit to under your contract term. Contact the vendor to confirm the quantity that fits your program.
Top-of-mind questions for buyers
The listing bills as a quantity of units under a contract. The marketplace listing does not spell out exactly what one unit maps to, such as an Academy site, learner seat, or admin. Contact the vendor to confirm what a unit represents for your customer and partner education program.
Pricing scales with the number of units you commit to under your contract. Adding more units raises the committed amount. Because this is a contract-based purchase rather than usage-based metering, changes to your quantity are handled through your contract, not automatically as learner activity rises. Contact the vendor to adjust quantity.
You get an external learning management system for customer and partner training. It supports branded Academy sites, on-demand courses, certifications, single sign-on, and instructor-led sessions. It also includes native connections to common CRM, support, and video tools, plus training monetization through subscriptions, one-time purchases, and credits.
www.skilljar.com
Helpful?
Vendor refund policy
Terms and Conditions here - https://www.gainsight.com/policy/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Submit a Ticket : To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Anita H.
Bringing Academy and Community together in one ecosystem
Reviewed on Jul 31, 2026
Review provided by G2
What do you like best about the product?
For us, the real value has been the ability to bring Academy and Community together in one connected ecosystem. Having learning and community on the same Gainsight foundation means our customers and partners experience enablement as one journey rather than separate tools - and it opens the door to unified insight across both. The platform supports structured learning at scale, from microlearnings and on-demand courses to learning paths and certifications.
What do you dislike about the product?
Having moved Academy onto the same foundation as Community, the next step I'm keen to see is those two coming closer still - so learning and community activity inform each other seamlessly for each account.
What problems is the product solving and how is that benefiting you?
Our priority was bringing Academy and Community together so customers and partners have one connected place to learn, get certified, and engage. On a shared Gainsight foundation, we deliver structured learning at scale - microlearnings, on-demand courses, learning paths and certifications - as well as instructor-led bootcamps that learners register for directly through the platform.
Information Technology and Services
Easy to use for internal learning
Reviewed on Jul 17, 2026
Review provided by G2
What do you like best about the product?
Skilljar makes it easy to create, organize, and track learning content. It's simple to manage courses and gives good visibility into learner progress.
What do you dislike about the product?
The reporting and customization options could be more flexible. Some admin tasks also require more manual work than expected.
What problems is the product solving and how is that benefiting you?
It provides a centralized platform for employee training, making it easier to deliver learning content, monitor course completion, and keep training organized.
Rachel L.
Gainsight helping direct outcomes for many teams, all funneled through our CSMs
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
We are long-time SkillJar users and absolutely thrilled to now have it run by Gainsight-- we are just scratching the surface regarding our LMS data getting into Customer CS, exploring how we can connect more to community for a seamless end user experience, etc, but it's a huge deal for us. Getting all of these platforms centralized and data sharing is huge because it allows us to identify opportunities, champions, and more with our customers and user base. We have an amazing and responsive CSM that is always ready to propose ideas and solutions about how we can make the most of this connection as well, which we really really appreciate.
What do you dislike about the product?
I don't love the process of submitting a help desk ticket. It used to be easier and now it runs through zendesk, requests a login, etc.
What problems is the product solving and how is that benefiting you?
SkillJar is essential to delivering the customer education experience we aim to provide for our customers. We love the complexity we can build into our user groups, domains, and learning paths. We are able to also provide custom group portals which is a very popular request with our biggest customers. Other LMS options don't provide the flexibility, complexity, and customization that SkillJar gives us.
Jonathan R.
Fast Publishing and Search, but Nested Learning Paths Are Missing
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
the speed of publishing and searching is excellent
What do you dislike about the product?
there are no nested learning paths and the audit log is not fully available
What problems is the product solving and how is that benefiting you?
Publishing content an automatically updating SalesForce so the rest of the company can see the information
Cristina C.
Gainsight CS
Reviewed on Jul 14, 2026
Review provided by G2
What do you like best about the product?
The ability to build structured, self-paced training content that scales, it lets us deliver consistent education without needing 1:1 sessions every time, which frees up time for higher-value work, is also very valuable as admins when we need to unsderstand functionalities
What do you dislike about the product?
Nothing to add as so far we had no issues.
What problems is the product solving and how is that benefiting you?
For us, it's less about customer-facing scaled onboarding and more about internal enablement, it's a valuable resource for training CSMs and admins on Gainsight best practices and features, helping the team stay current without needing dedicated 1:1 training sessions every time.