Sold by: Swallow Incubate Co., Ltd.
Technical support, integration assistance, and evaluation services for the Liveness Detection API - face anti-spoofing and KYC integration, delivered by the engine's developer.
Overview
Support and Integration Services for the Liveness Detection API
Professional services delivered directly by Swallow Incubate, the developer of the liveness detection engine - not a reseller or systems integrator. This service supports customers integrating the Liveness Detection API (face anti-spoofing / presentation attack detection) into identity verification, KYC, electronic medical record authentication, and physical access control workflows.
What This Service Covers
- Integration assistance - guidance on calling the REST API from your stack, request and response handling, error cases, and API key rotation design
- Image capture guidance - camera placement, lighting, resolution, and image quality requirements that materially affect liveness accuracy in production
- Evaluation support - help designing and interpreting an accuracy evaluation against your own data and attack scenarios
- Troubleshooting - investigation of unexpected verdicts, latency, or integration failures, with engineering escalation to the team that built the engine
- Operational guidance - capacity planning, plan selection, and usage monitoring
How It Works
Support is delivered on a prepaid ticket model. Each case is assigned a case number, scoped and quoted in tickets before work begins, and closed with a written report and the remaining ticket balance. A shared ledger gives you visibility into case status, ticket consumption, and expiry at all times.
For pricing and ticket volumes tailored to your deployment, request a private offer.
Why the Engine Developer
Swallow Incubate has developed human-sensing computer vision since 2013 in Tsukuba, Japan's national science city, and holds 12 granted Japanese patents in this field jointly with Panasonic. The liveness detection engine has been deployed in production by Japanese enterprises since 2022 in medical record authentication, access control, and attendance systems. Support questions are answered by the engineers who built and maintain the engine.
Related Product
This service supports the Liveness Detection API by Swallow Incubate, available as a SaaS subscription on AWS Marketplace.
Highlights
- Delivered by the engine developer, not a reseller - integration, image capture guidance, evaluation support, and troubleshooting for the Liveness Detection API, answered by the engineers who built and maintain the face anti-spoofing engine.
- Prepaid ticket model with written scoping before work begins. Every case is assigned a case number, quoted in tickets, and closed with a report and your remaining balance. A shared ledger keeps case status and ticket expiry visible at all times.
- Support in English, Korean, and Japanese. Initial response within 1 business day (JST), with issues affecting service availability prioritized.
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
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Support
Vendor support
Support Channels
Email: liveness-api@swallow-incubate.com (primary support channel)
General inquiries: support@swallow-incubate.com
Support Hours
Monday to Friday, 09:00-18:00 JST (UTC+9), excluding Japanese national holidays and year-end period (Dec 29 - Jan 3).
Support Languages
English, Korean and Japanese.
Initial Response SLA
We respond to support inquiries within 1 business day in JST. Critical issues affecting service availability are prioritized.
Subject Line Convention
Please include "[Liveness API]" at the beginning of your email subject line for fastest routing.
Documentation
Full API reference, quickstart guide, image guidelines, FAQ, and changelog are available at https://docs.pas-ta.io/liveness/en/ (Japanese:
Software associated with this service
By Swallow Incubate Co., Ltd.
Face liveness detection and anti-spoofing REST API for KYC, identity verification, and access control. Sub-second latency, no SDK required. Production-proven in Japanese enterprises since 2022.