Hiver

What do you like best about the product?

Being able to assign emails and clearly see who is handling each conversation without leaving Gmail. It’s simple, but it makes a big difference when multiple people are working from the same inbox.

What do you dislike about the product?

Some of the features took a little time for the team to get used to, and we had to figure out which workflow worked best for us. Once everyone got familiar with it though, it became much easier.

What problems is the product solving and how is that benefiting you?

It helps us avoid duplicate responses, missed emails, and not knowing who is responsible for a customer request. It gives us more visibility while still letting everyone work from Gmail like they normally do.

What do you like best about the product?

Ability to split up emails and have them auto assign to certain members of the team. Automations about where emails go or being able to close emails.

What do you dislike about the product?

It can lag and be slow at times. The Trello integration doesn't really help for what we do.

What problems is the product solving and how is that benefiting you?

The overwhelm of a busy inbox, being able to divide up emails, prioritise what's important and remove what's not makes more a more efficient team.

What do you like best about the product?

I like using Hiver in Gmail because it helps me get my work email organized and navigable within the team. It’s better than using just the basic Gmail. I find the categorization of emails very helpful, especially being able to use tags and assign them to specific people while still being able to view everything myself. Setting it up was really easy, and I love how there's no hectic process involved; it makes organizing work emails a breeze. The side panel is the most helpful feature for me. I also appreciate the Notes section and the way emails can be linked together, which makes managing conversations a lot easier. The real-time chat support is very pleasing; they are always there to help, which makes any issues less stressful.

What do you dislike about the product?

One thing that bothers me is when I select something within the panel, like a tag or status, it sometimes overwrites it again and again and mostly leaves it blank. This should definitely be looked into. It's the only issue I face and I don't know how to fix it myself, but it should be fixed.

What problems is the product solving and how is that benefiting you?

I use Hiver in Gmail to organize work emails with easy categorization, tagging, and assignment. The side panel and notes help manage communication within the team effectively, better than just using Gmail. It's easy to set up and use, making email navigation smooth.

What do you like best about the product?

I find Hiver in Gmail really helps with mail management throughout the day, making it easy to handle responsibilities by assigning emails to the right person. I appreciate the ease of use, allowing me to focus on emails that are specifically mine while delegating others. The tags feature is particularly valuable, helping with feedback and support by clearly indicating when a client needs help. I also found the tutorials easy to read, making setup straightforward, and the tool became incredibly valuable for my team, allowing us to manage emails quickly.

What do you dislike about the product?

I don't think that right now, I don't know.

What problems is the product solving and how is that benefiting you?

I find Hiver in Gmail makes it easy to manage my team's emails, assign responsibilities, and track client interactions with tags. We handle emails quickly throughout the day.

What do you like best about the product?

Firstly, it integrates directly with my Gmail UI, so I don’t need to switch between platforms. Secondly, the admin panel is very intuitive, and it’s easy to set up and use. Thirdly, I really like the AI-assisted features—in particular, the AI-assisted responses (once the AI has trained on our internal documentation) and the AI tags—which save a lot of staff time. Overall, their support has been very responsive and helpful during implementation and beyond.

What do you dislike about the product?

I’d say there’s a bit of a learning curve when you first start using the platform, especially if you want to leverage all of its features efficiently. Also, the Pro plan can feel a little expensive for smaller teams, but overall it seems like the most cost-effective option, and it’s the one I’d recommend.

What problems is the product solving and how is that benefiting you?

Our biggest business problems were turnaround time in responding to customer tickets and the lack of efficient coordination to resolve them. We had to rely on tools like Asana, which meant we were constantly switching between platforms. Hiver integrates very closely with our existing Gmail dashboard, which has helped streamline that workflow. Another issue was staff time: we were spending too much time drafting responses and repeatedly referring back to our knowledge base. That’s now much easier with AI tagging and AI suggested replies.