Sold by: Hiver
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp
4.6
Overview
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp. Hiver offers advanced analytics to improve team performance and its easy-to-use features like notes & tags, automations, rule-based assignment, and knowledge base help reduce repetitive work. Getting started with Hiver is quick and easy since it works on top of Gmail. Over 10,000 teams, including those at Vacasa, Flexport, and Harvard University, use Hiver to collaborate on business communication and drive efficiency.
Note: GMail account is mandatory to use Hiver
Highlights
- Multi-Channel Support
- Collaboration
- Automation and Reporting
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Lite | All the essential tools for getting started with customer service | $19.00 |
Pro | SLAs, CSAT and analytics to help you deliver outstanding service | $49.00 |
Elite | Custom access control, round robin assignment and uptime SLA | $69.00 |
Dimensions summary
You buy Hiver as a per-user contract across three tiers: Lite, Pro, and Elite. You pay for each user seat, so cost scales with team size. The tiers build on each other. Lite covers the essential customer service tools. Pro adds SLAs, CSAT surveys, and analytics for tracking service quality. Elite adds custom access control, round robin assignment, and an uptime SLA for teams needing stricter governance and routing. Pick a tier based on the depth of reporting, routing, and access control your team needs, then set the user count.
Top-of-mind questions for buyers
A user is one team member seat with access to the platform. You pay per seat, so cost scales with headcount. Plans start at 2 seats. You can grow from 2 to 5, then in increments of 5 seats, such as 10, 15, or 20.
Your chosen tier rate applies to every seat on the account, including new ones. Adding users raises cost by the same per-user rate for each added seat. Seats are added in set increments, so you scale in blocks rather than one at a time.
Each account includes a pooled 2000 minutes per month, shared across all users. Once those minutes run out, extra calling minutes are charged separately per minute. The minute pool sits at the account level, so it is not divided per seat.
hiverhq.com
Helpful?
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
help.hiverhq.com, 24/7 Chat support@hiverhq.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
James F.
Hiver Makes Team Email Collaboration Effortless
Reviewed on Sep 30, 2026
Review provided by G2
What do you like best about the product?
What I like most about Hiver in Gmail is how it makes managing customer emails and team communication much easier. I can assign emails to the right person, track conversations, and collaborate with the team without leaving Gmail. It helps keep our workflow organized and makes it easier to follow up with customers efficiently.
What do you dislike about the product?
One downside is that Hiver can take some time to get used to, especially when managing multiple emails and assignments. Some features can also feel a bit slow or require extra clicks. It would be helpful if the interface could be made more streamlined and responsive.
What problems is the product solving and how is that benefiting you?
Before using Hiver in Gmail, we had difficulty keeping customer support emails organized, tracking conversations, and making sure follow-ups were not missed. Hiver helps us manage shared inboxes directly in Gmail, assign emails to team members, track the status of customer requests, and collaborate more efficiently. This has improved our response workflow, reduced the chance of missed emails, and made it easier to keep customer support organized.
Lindsay B.
Great Shared Work Queue for Remote Teams
Reviewed on Sep 30, 2026
Review provided by G2
What do you like best about the product?
I like that we can use it as a work queue and share it amongst multiple remote workers in the company.
What do you dislike about the product?
I don't like that if somebody responds to an email that it automatically goes in their "Mine" queue.
What problems is the product solving and how is that benefiting you?
We have a client who takes up a lot of our time, which makes it easier to work on each task as if it were in a queue.
Anonymous
Efficient Email Collaboration, Minor Setup Challenges
Reviewed on Sep 24, 2026
Review provided by G2
What do you like best about the product?
I really like using Hiver in Gmail for creating email templates and being able to use attachments with them, which I find really good. It's great for managing workflows, especially because it allows multiple team members to action the same inbox efficiently.
What do you dislike about the product?
I found the initial setup of Hiver in Gmail to be challenging, as we encountered some issues after setting it up which required contacting the support team. This made the process a bit more difficult than expected. I'd rate it around a four or five out of ten in terms of ease of setup.
What problems is the product solving and how is that benefiting you?
Hiver in Gmail lets my team manage the same inbox seamlessly and create email templates, including attachments. It supports our workflows, making collaboration easier and faster.
Financial Services
Easy Gmail Integration with Fast Search and Shareable Email Threads
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
It’s easy to access and integrates smoothly with Gmail. It’s also easy to search for emails assigned to me, then check off the ones I’ve completed. I also like that I can quickly share a link to the email thread with colleagues.
What do you dislike about the product?
It takes up a large part of the screen. I wish there were an option to show less information so I can see more of the email I’m reading.
What problems is the product solving and how is that benefiting you?
I’m part of many Google Groups email threads and receive hundreds of messages a day. Because of that, if I’m not checking email for a while or I’m away for a day, it’s still easy to tell which emails need my attention and which ones I can safely archive and ignore.
Ashlynn N.
Easy, Breezy, B-e-a-u-tiful, Hiver!
Reviewed on Sep 23, 2026
Review provided by G2
What do you like best about the product?
Hiver makes accessing multiple email inboxes (shared) between team members! It's easy to set up, and even easier to use. It integrated easily, and was easy to start onboarding our team members. Hiver Support also is quick to reply, and is actually helpful and provides insight or resolutions in real time.
What do you dislike about the product?
In all honesty I am a hiver-believer, but would appreciate some additional features like with auto-mated rules-- I'd love to be able to see exactly which tickets/emails were impacted by an automation I created without having to set up a new tag to track. A toggle would make life a lot easier~
What problems is the product solving and how is that benefiting you?
Multiple team members being able to access a single inbox and reply to customers makes life a lot easier. Our team also enjoys the draft feature when it comes to helping one another with ideas and solutions for our customers!