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Head of Customer & Venue Support
What do you like best about the product?
It is nimble, flexible, and very easy to use from and administrative perspective.
What do you dislike about the product?
The reporting is not available at your fingertips, it requires internal engineering and BI resources to properly gain access to the needed data.
What problems is the product solving and how is that benefiting you?
We were able to create Chat in app integration, providing a far superior CX which resulted in a decrease in voice and overall contacts, also saving money.
Recommendations to others considering the product:
UJET has a very open architecture which allows for significant flexibility. The key is to insure you have adequate internal resources and bandwidth to take full advantage of what UJET can provide.
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Enjoying the flexibility of Ujet
What do you like best about the product?
What I Like About You jet is they are constantly thinking about what's their customers want to do with their products. They are always open and available for feedback and have a great foundation for an amazing product.
What do you dislike about the product?
There's a lot of reporting gaps that I feel can be recovered through an in-depth reporting dashboard. They have given me Promises of better reporting structures and I look forward to seeing those in the future
What problems is the product solving and how is that benefiting you?
I am able to use you jack for both phone and chat which is really nice as well as have a chat system that is fully customizable.
Ujet
What do you like best about the product?
My company has just started using Ujet, we previously used another software program. the ease of Ujet is amazing and simple. There are exact hold times provided to the customers. Transferring between departments has become quite simple and there are fewer issues, The software only needs to be installed once and find very few times where we have had technical difficulties.
What do you dislike about the product?
Recently UJET has had some connectivity issues and has been dropping calls quite frequently or when the call comes through their is no sound or anyone on the line
What problems is the product solving and how is that benefiting you?
Using Ujet to take incoming and make outbound calls for a BPO.
Recommendations to others considering the product:
N/A
Streamlining with UJET
What do you like best about the product?
UJET has really helped us streamline our customer support. It is a much more sophisticated system than we were using previously, so it has allowed us to become more efficient and provide better service. I really appreciate our contact at UJET, Courtney, who has provided stellar support and has been very proactive at providing solutions for any problems we have run into.
What do you dislike about the product?
The computers my company uses were challenging to configure to the UJET system. Due to our computers and our internet speed at the time, we had issues with sound/calls at the beginning. When we signed up it would have been helpful to have known these were issues could be components that would effect our experience, just so that we could have been better prepared. However, these issues have been resolved.
What problems is the product solving and how is that benefiting you?
UJET reporting has helped us get a better understanding of when we need customer support coverage, and that has helped us strategize how we schedule our team. We have also started a new branch of our business, and UJET has helped us to organize our phone lines in the correct manner to support this.
Extremely flexible phone interface
What do you like best about the product?
Extreme ease of use and uncomplicated interface
What do you dislike about the product?
Sometimes a little glitchy, occasionally getting stuck in limbo would require logging out and back in again.
What problems is the product solving and how is that benefiting you?
UJet has significantly improved the response times and development has contributed to reduced incidences of large queues.
UJET, the first Smart Cloud Based Telephony Provider
What do you like best about the product?
UJET works best for us for 3 reasons: 1) it's reliable in it's providing of high quality voice and does NOT go down, 2) UJET provides a smart customer and agent facing interface that gives more information faster than ever before, and 3) UJET is easy to us and doesn't require constant administration.
What do you dislike about the product?
UJET is a simple solution that's easy to use. As part of that, it appropriately sacrifices some individual administration customization. Fortunately, none of it prevents full usage or expectation of a telephony provider.
What problems is the product solving and how is that benefiting you?
UJET empowers our customer service team to reliably and easily connect with our customers. In particular, we have a unique customer situation that requires immediacy, speed, and clarity, and UJET quickly delivers all 3 better than any other current telephony provider.
Recommendations to others considering the product:
UJET is the only provider I know that is improving its system and product offerings as quickly as our own company. As such, they're the only company that can keep up.
SAAS actually for the modern company
What do you like best about the product?
My favorite part of the platform is it's versatility. Within my team and across my company the common thread is Ujet's ability to adapt and improve it's platform to meet it's customers needs. It's not just the platform however, it's also the people supporting it and their customers.
What do you dislike about the product?
Its a bit new which means there are a few minor features missing.
What problems is the product solving and how is that benefiting you?
Mainly for my team it's gathering the data via their reporting API. They use standard setups which makes it easy to integrate and setup.
Recommendations to others considering the product:
Use it! They may not have all you expect day one but you'll have a partner to get the best solution.
UJET: Client engagement platform All In One
What do you like best about the product?
UJET is not only a solid platform, but the people who make UJET go are phenomenal.
What do you dislike about the product?
I wish there was a way to have UJET on a mobile device.
What problems is the product solving and how is that benefiting you?
I’m able to fairly divvy out the work load to my team and have beautiful KPI’s to refer to so that we’re running as efficient as possible.
Recommendations to others considering the product:
Please give a try you won’t regret it. They are very flexible and will work with you until you’re confortable with the platform.
Seamless and easy integration using UJET APIs
What do you like best about the product?
We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.
The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.
What do you dislike about the product?
uJet is relatively new to the market place, with that said, their API are mature for a young company
What problems is the product solving and how is that benefiting you?
The integration with UJET API enables Monet Software to collect call history, real agent adherence status, and agents performance stats in order to forecast workload, create optimized schedules for agents, and provide performance management tools for contact centers.
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