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USERFRIENDLY
What do you like best about the product?
What I like about UJET are it's feature itself:
-The feature consolidating all reports.
-Easy filter searches making our reports more reliable and congruent.
-User initiated and friendly, helping us to consolidate reports to all available time needed.
- A tool that is very dependable and I frequently used.
- Reliable customer support whenever needed
- Integration of reports from all GEO needed
-The feature consolidating all reports.
-Easy filter searches making our reports more reliable and congruent.
-User initiated and friendly, helping us to consolidate reports to all available time needed.
- A tool that is very dependable and I frequently used.
- Reliable customer support whenever needed
- Integration of reports from all GEO needed
What do you dislike about the product?
Least helpful will be its interface and tab that sometimes needed to show all
What problems is the product solving and how is that benefiting you?
UJET Helps us generate:
- reporting of available agents
- reporting of aux statuses of members
- reporting and giving out the efficiency of a team per queue and it's SLA
- real time SLA view
- reporting of available agents
- reporting of aux statuses of members
- reporting and giving out the efficiency of a team per queue and it's SLA
- real time SLA view
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How UJET change my life
What do you like best about the product?
I like UJET because it was very easy to use. I really helps me on workload we connect right away to the person you want to reach out. I always Use it for my daily job on assisting customers that is having issue or concern.
What do you dislike about the product?
None since it was so easy to use I like everything in Ujet
What problems is the product solving and how is that benefiting you?
It benefit me a lot since this my tool that helps me to reach out and I dentify the caller in the other line.
Ujet is very helpful and reliable! What a very friendly tool to use!
What do you like best about the product?
I like Ujet because the assistance with the customer is real time and you can see your stats at the same time! It makes my work very easy and seemless. It is really a bestfriend for customer service representatives
What do you dislike about the product?
Nothing as Ujet is doing a really great job!
What problems is the product solving and how is that benefiting you?
Ujet is solving customer inquiries in a very easy way and it benifits us because we can cater the concern real time!
Ujet Makes Everything Easier and Better
What do you like best about the product?
What I like best about Ujet is how it brings everything together in one place! My favorite part has to be the agent desktop - having all the tools and data I need in a single interface saves me so much time and frustration. It just makes my job so much easier and more enjoyable overall.
What do you dislike about the product?
Currently, I didn't find any downtime as I found Ujet as very smooth to use
What problems is the product solving and how is that benefiting you?
Ujet has solved customer experience, inefficient agent workflows, and lack of data insights - unifying our communications, streamlining operations, and empowering us with real-time analytics. It's been transformative for our contact center.
UJET made everything easier!
What do you like best about the product?
We do have an option to see the tickets that the agents handled and also their timeline which can be used to defend our agents
What do you dislike about the product?
I don't have anything to dislike about UJET since it is very helpful in my work on a daily basis
What problems is the product solving and how is that benefiting you?
Checking the attendance of my agents and also for tracking their productivity
UJET Review
What do you like best about the product?
The most helpful thing about ujet is seeing your aux duration real time. Also the color coding scheme really helps to identify what aux the agent is using. I use Ujet everyday and it is really easy to use.
What do you dislike about the product?
None, Ujet is really helpful and the customer support team is really efficient
What problems is the product solving and how is that benefiting you?
It really helps me in monitoring my agent's activities.
Recommending Ujet to a friend
What do you like best about the product?
What I like best about Ujet is it's easy to use and friendy user
What do you dislike about the product?
I dont dislike anything about Ujet but they can improve its interface to make it more lively
What problems is the product solving and how is that benefiting you?
Problems that UJET solves is by letting us communicate and help our customer and its very beneficial for us.
UJET for seamless communication
What do you like best about the product?
What I like about UJET is, it helps us have seamless conversation with our customers. As a call center agent that has been working in the BPO Industry for quite sometime, UJET is the first tool for communication that I found very easy to use. Whenever I am using UJET, it feels like I am using my phone, it helps me easily transfer calls, answer calls, conduct outbound calls and mute or hold the calls if necessarry. So far, I haven't encountered any missess nor issues with UJET which is helpful for my productivity at work. Ujet also helps me track my productivity at work. And changing auxes has never been this quick. With UJET, it enhanced the way I take calls from my customers and meet their expectation. And I will surely continue enjoiying using UJET for my work.
What do you dislike about the product?
What I don't like about UJET is sometimes when I am using the standalone, I am having a hard time connecting my headset. But this issue is fixable within a minute. So far, I have no issues with UJET but I will be looking forward for its updates.
What problems is the product solving and how is that benefiting you?
UJET is solving my challenges in taking calls. Based on my experience from other BPO Companies, their tool for taking calls normally just receive calls. But with UJET, it helped me prepare myself to take calls and because it lets you know when a call is about to start, as an individual who sometimes tends to be pre-occupied with other tasks, I tend to miss receiving calls from my customers or sometimes I tend to let them wait on the line. UJET heped me became efficient with taking calls and assisting my customers.
UJET was very accurate when it comes to aux and login/logout time.
What do you like best about the product?
It can be highly recommend to other association. It was helpful for collecting time stamps and no lag.
What do you dislike about the product?
I think it would be the stand alone because sometimes there is an error when putting the headset.
What problems is the product solving and how is that benefiting you?
As of the moment, I still not experience any issue with our UJET tool.
How Ujet help us
What do you like best about the product?
For me Ujet makes our work become easier and lighter. It is also very convenient to use. It helps us to know the information of our guest/host during the verification process.
What do you dislike about the product?
I don't any dislikement from UJET since it has been very useful on our everyday work.
What problems is the product solving and how is that benefiting you?
Ujet allow me to help customer in regards with their account issues, verification process. We can transfer directly our host/guest on that support they need if there is problem encountered
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