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MAXIMIZE CUSTOMER INTERACTIONS
What do you like best about the product?
UJET is very helpful in identifyng user trends, as well as having a simple but efficient interface that allows people to navigate it properly even if they are not as tech-savvy or a young expert that knows it all about new technologies.
I enjoy to have the feature of team metrics included because it motivates me through the day, checking out how I am going compared with the overall team. I strive to contribute as much as possible to my teammates.
I enjoy to have the feature of team metrics included because it motivates me through the day, checking out how I am going compared with the overall team. I strive to contribute as much as possible to my teammates.
What do you dislike about the product?
I don't know for sure if somebody else has experienced the very same minor issue, but whenever I choose a different auxiliar from the one being used, there is a very invasive pop-up that shows for about 2-3 seconds, it has the option to be dismissed, however most importantly it appears on top of the page, preventing the user to work smoothly.
It also happens after outbound calls, there is an invasive pop-up with the option to dismiss, but is not enough to have the option to dismiss because it already impacts briefly user expereince.
It also happens after outbound calls, there is an invasive pop-up with the option to dismiss, but is not enough to have the option to dismiss because it already impacts briefly user expereince.
What problems is the product solving and how is that benefiting you?
UJET allows customer interactions to be smooth for the external customer. Whenever a call is being disconnected or there connection issues like call failed, Ujet system automatically provides the option for the agent to call back the external customer right away, making effortless experiences and looking to offer outstanding service improves company overall.
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Loving using UJET
What do you like best about the product?
I love to use UJET because it a friendly user tool
What do you dislike about the product?
Some times it logging the system. That is why I I encountered some issue
What problems is the product solving and how is that benefiting you?
Like the customer concern regarding the reimbursment dispute
Forward thinking and ahead of it's time
What do you like best about the product?
I like that they are on top of their game. While using this company, there has never been but one single time their system went down and it was for an entire 30 minutes or less. You don't ever hear of that happening these days.
What do you dislike about the product?
I wish they had more modern features that could be used.
What problems is the product solving and how is that benefiting you?
They solve our communications issues by far
Easy to pull up. Great Tools
What do you like best about the product?
It is the tool that I am using for calls and chats. There is a notification when there is an inbound call or chat so that I am aware if there is a customer. Easy to use. Great tools!
What do you dislike about the product?
UJET is easy to use when I am taking calls or chats. So I have no reason to dislike this tool.
What problems is the product solving and how is that benefiting you?
UJET helps me to communicate effectively with my customers that have concerns on their trips.
Its a good tool at work but sometimes its taking a hard time to sign in and sign out.
What do you like best about the product?
Very accessible for work and easy to navigate
What do you dislike about the product?
Having a hard time to sign in and sign out
What problems is the product solving and how is that benefiting you?
Due to recent report of punched in and out, UJET is currently working on that which will benefit me in the future for more acessible access
Amazing
What do you like best about the product?
It gives an easy access everytime chat or email, and call. Ujet are very useful.
What do you dislike about the product?
It cannot capture the customer satisfaction ratings automatically.
What problems is the product solving and how is that benefiting you?
Ujet is useful for the fast pace transaction chat email and calls.
ujet
What do you like best about the product?
using ujet is very convinience to communicate the guest or hist
What do you dislike about the product?
sometimes loading while on the phone or chat
What problems is the product solving and how is that benefiting you?
Ujet is very convenience to used and resolve dthe issue of your customer
It was a good and productive tool for me.
What do you like best about the product?
UJET is good and very easy to navigate.
What do you dislike about the product?
UJET takes too long to load. It ususally takes atleast 5 min.
What problems is the product solving and how is that benefiting you?
It helps me connect with customers and talk to them.
Easy access
What do you like best about the product?
You did a great job when you ran the UJET. It showed that you are capable of getting people to work together and communicate effectively. The product quality is consistently outstanding, exceeding my expectations every time and easy to use.
What do you dislike about the product?
It does not have an option to remove the notification when it is linked to the tools and you need to remove it manually. it's so easy to use
What problems is the product solving and how is that benefiting you?
It works in real time and doesn't often have problems so it's a big help for me to be able to adhere to my proper schedule
Ujet navigation
What do you like best about the product?
Easy to use and navigation is user friendly. I'm getting used to it and it really helps a lot in evreything I do. As a contact support, I can handle and help resolve customer's concern. I alwasy check and inspect all it's features evrytime I use it.
What do you dislike about the product?
None so far. Everything is doing well and good
What problems is the product solving and how is that benefiting you?
Receiving calls/ emails/ chat from customer
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