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External reviews

300 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Christopher G.

Useful logging tool

  • January 27, 2021
  • Review provided by G2

What do you like best about the product?
Easy to use after initial learning period. Really useful for narrowing down error logs and finding the root cause of issues.
What do you dislike about the product?
General searches or those not properly formatted can take a long time to complete
What problems is the product solving and how is that benefiting you?
Helping diagnose reported customer errors


    John Rey L.

Good customer service to help you get started.

  • January 27, 2021
  • Review verified by G2

What do you like best about the product?
Customizable. You can have good visibility on your assets.
What do you dislike about the product?
It is complex in the beginning however you can have a free self-paced course.
What problems is the product solving and how is that benefiting you?
Lack of visibility on our assests.


    Suresh M.

Automated our analysis work to find "the root" issues.

  • January 06, 2021
  • Review provided by G2

What do you like best about the product?
SumoLogic is a cloudbased software to automate analysis work and automated data collection so that we can ensure we receive the required information and provide our clients with a quality and enhanced application experience. In addition to being skilled to fix any inconvenience or concern in real-time, we should also provide a robust and secure safety framework with tools and functions to track and speed up the delivery of advanced applications.
What do you dislike about the product?
We have had satisfactory experience, but the interface is somewhat sluggish and inadequate as compared to the other platforms we introduce but have not achieved the results, which is why we choose SumoLogic.
What problems is the product solving and how is that benefiting you?
To centrally locate all our programmes, we use SumoLogic to obtain information from the other part of our system we introduce. This helps us to provide service to our customers that enhances customer experience. This is the best way to explore records in groups of computers. Our team also investigates the root sources of the issues.
Recommendations to others considering the product:
It is ideal for data collection and searching without too many problems in a simpler and quicker way. It helps you to access and examine the documents in real-time.


    Joseph T.

Excellent for historic logs analytic.

  • December 15, 2020
  • Review provided by G2

What do you like best about the product?
It's a virtual task control panel. It's extraordinarily navigable and has a user interface. Sumo Logic offers essentially extendable Rest API in admiration of factors like log sources, queries, dashboard information and font preferences. Sumo Logic is readily suitable for most cloud vendors. You are able to usually contact client support and fix issues in time that is due, in case you cannot progress at any stage. Sumo Logic supports excellent AWS too.
What do you dislike about the product?
If we were to adjust the online converter to local conditions, Sumo would be more substantial. Furthermore, there's simply no choice to continuously update the submission of yours. Besides, Sumo Logic is impressive.
What problems is the product solving and how is that benefiting you?
We enable historic analytic usage of Sumo Logic, since we think it over extremely confidential as well as versatile. Sumo Logic will help us to produce notifications that we're definitely channelling for more historical evaluation in the event of mistakes in our log data. To deal with the specific problem of the customer, we use the accounts to check out the functionality and the folks we approach.
Recommendations to others considering the product:
Sumo Logic is excellent in case you have a Flat Log file that is currently well used in the system of yours, or even in case you don't get useful details into your files through your utilities and programmes. More companies, customer allowances as well as database personnel are many, much so that Sumo Logic is managed and used easier.


    Rengarajan K.

Made collecting and accessing logs a lot easier!

  • December 10, 2020
  • Review provided by G2

What do you like best about the product?
With numerous integration ports as well as configurable agents SumoLogic creates setup of log aggregations very simple and fast. It's relatively simple, however, you are able to easily review logs from various and distributed methods working with the query language. It's essential in a world of micro services for logs from each working app as well as dependency to monitor process health and also debug problems. Sumo tends to make gathering logs from a lot of systems a short time, whether through installed agencies or rSyslog.
What do you dislike about the product?
I wouldn't expect a business product to control alerting. We've lots of people that sign in and make alerts and the sole method to centralise them is usually to share them all.
What problems is the product solving and how is that benefiting you?
Awareness of alternative program throughout the stack. The application logs, databases, virtual hosts, message systems along with other critical infrastructure are making Sumo easy to access. It makes it possible for us to see activities that correlate and dive rapidly during or perhaps after incidents.
Recommendations to others considering the product:
Sumo causes it to be very simple when you wish to start logging quickly.


    Nancy J.

Sumo logic Safe and secure cloud.

  • September 14, 2020
  • Review provided by G2

What do you like best about the product?
Sumo logic is a cloud-based platform that simplifies the work of analysis and automatic data collection in order to guarantee that we can obtain the necessary information and provide a quality and improved experience to our clients in the application. The tools and functions allow us to carry out supervision and accelerate the delivery of modern applications, in addition to being able to solve any inconvenience or problem in real time, this allows us to have a stable and reliable security system.
What do you dislike about the product?
Our experience has been satisfactory, however the interface is a bit deficient and slow compared to other platforms that we implement, however we did not obtain results with them and for this reason we opted to use sumo logic. If they improve this, our productivity could really increase significantly and thus perform a faster, smoother and quality work.
What problems is the product solving and how is that benefiting you?
We use Sumo logic to extract data from the rest of the system that we implement to centralize them and thus perform an analysis of all our services. In this way we can provide our customers with support that really improves the customer experience. Our work team also analyzes the root causes of problems, this has been the best way to explore records in groups of machines. We create email alerts when certain conditions are detected, the search and analysis of records are easy to execute, it has good integration with our various internal services, in general it is very complete and we are happy with the results obtained.
Recommendations to others considering the product:
It is suitable for collecting data and searching for it in a simpler and faster way, without so many complications. It provides you with the ability to view the records and analyze them in real time. Something that we must highlight about the use of sumo logic is that it completely eliminates the need to exchange opinions with clients or probing questions and replaces it completely with the direct visualization of the problem, with this your team will have the ability to save time, have a more fluid work and solve the problem quickly to guarantee a good service.


    Spencer B.

Sumo Logic Handles Large Data Sets with Simple SQL-like Quering

  • August 25, 2020
  • Review verified by G2

What do you like best about the product?
Sumo handles large sets of data easily and as very simple and intuitive parsing. You can parse just about anything so you can always get the type of data you need using basic parsing that is similar to SQL.
What do you dislike about the product?
The searches are slow and data is not stored in cold storage for long periods unless you get a more costly plan.
What problems is the product solving and how is that benefiting you?
We are tracking search bot requests and using Sumo to build our own log file analysis system. It has helped us mine URLs to redirect for a site migration and spot issues with Google's crawl in our site to optimize the crawl budgeting.
Recommendations to others considering the product:
Use this for log fule analysis and other big data projects. The interface is easy to use, the dashboards look great, and the data parsing is simple enough to learn in just a few weeks. You can parse out all types of data for very accurate reports.


    Cezar S.

Great and logic log aggregation

  • August 08, 2020
  • Review verified by G2

What do you like best about the product?
Automated analysis of your uploaded logs is just fast and probably the best. Monitoring and graphing tools are doing their job best too. Beautiful software.
What do you dislike about the product?
User interface and experience need some sort of a rework, there is too much things on the screen and it doesn't look too good.
What problems is the product solving and how is that benefiting you?
With Sumo Logic i am solving a problem with slow log documentation, with Sumo Logic it is almost automatic. With Sumo Logic i don't have to waste too much of time analysing some of our application logs.
Recommendations to others considering the product:
If you want fast and automatic log analysis/monitoring and you can work with badly designed user interfaces then Sumo Logic is for you.


    Jorbel B.

Finding potential issues in your system.

  • April 14, 2020
  • Review provided by G2

What do you like best about the product?
With Sumo Logic, you can enter your data, keeping it safe no matter what. The graphic interface is simple and easy to understand. With some great features and better than other similar monitoring tools, Sumo Logic can answer most monitoring questions, Sumo Logic is easy to find and export and is compatible with SAML, so manual testing of user accounts can be done regularly and in the shortest time.
What do you dislike about the product?
When Sumo Logic agents look for errors that can't be logged, there is no other clear way to see what the problem is than to search deep inside the file.
What problems is the product solving and how is that benefiting you?
We have been using Sumo Logic to update documentation of various applications and to synchronize and schedule common events. This allows teams of programmers who are not familiar with their own software to simply navigate their own programs.
Recommendations to others considering the product:
For many business users, Sumo Logic is a very useful tool. Frankly speaking, I think that any company with technical needs will come in handy because it allows business users to easily and quickly provide detailed information about computer systems.


    Financial Services

Log Management has never been easier

  • November 18, 2019
  • Review provided by G2

What do you like best about the product?
It is a log management software that can help you to understand your logs in a better way and conclude actionable results from them. We have started using the tool around 3-4 years back and from that time, we are enjoying the benefits of the same. It has helped us enormously to reduce our workload by merging logs from different servers into a single log stream which can be viewed in a dashboard on Sumo logic giving all the important details in a single screen view.
The Search functionality is really helpful and also saves you a lot of time because you can write customized search queries based on the service name, error codes, and timestamp, etc. We don't monitor 5-6 servers independently for issues now, we just monitor the Sumo logic dashboard and we get all the information in a single place. The integration with alerting tools is also very neat and useful because you can set a particular message to be sent to the alerting tool consisting of the service name, error message and timestamp and server name where it occurred.
What do you dislike about the product?
The problem I faced with Sumo Logic is query formation. Writing simple queries is not a problem but when they get more and more complex and include more filters, then it becomes cumbersome and we don't get the appropriate response which we were expecting for that query as well. The second problem that I faced was that retrieving the log files which were archived or very old was also an issue because it took a lot of time and even sometimes after loading for so much tie, it would just timeout and throw an error.
What problems is the product solving and how is that benefiting you?
It has been a blessing because we are not focussed more on resolving the issue rather than finding the issue where it occurred. With the help of the alerting tool sends an email to the concerned parties that the service has gone down with this error and on this server in this time frame, So, the concerned team can look into the issue and resolve it in the quickest time possible. You can slice and dice the logs and to the analysis at a very granular level if you want and it gives so many advanced features to you which helps with the same.
Recommendations to others considering the product:
You can slice and dice your logs and do the in-depth analysis and get real actionable results from the process and also the alerting mechanism is the best in case of any failures.