AWS Contact Center Intelligence (CCI) solutions empower you to improve customer experience, boost agent productivity, and gain conversation insights by adding AI capabilities to the contact center of your choice - without any ML expertise. AWS CCI solutions use a combination of AWS ML-powered services to provide Self-Service Virtual Agents, Real-Time Call Analytics with Agent Assist, and Post-Call Analytics. Get started yourself, engage an AWS Services Partner (consulting) to help build it, or accelerate deployment with a turnkey solution from an AWS (ISV) Partner.
AWS Services
Purpose-built cloud products
AWS Solutions
Ready-to-deploy solutions assembling AWS Services, code, and configurations
Partner Solutions
Software, SaaS, or managed services from AWS Partners