Ellie Mae Increases Overall Business Efficiency with AppDynamics

Founded in 1997, Ellie Mae provides mortgage professionals with a digital lending platform that guides lenders, investors, and service providers through the process of loan origination, business management, and customer relationship management.

Ellie Mae had successfully used AppDynamics’ Application and Business Performance Monitoring solution on-premises for five years and believed it was time for an upgrade. A major reason was scalability; having deployed a single product in AppDynamics, Ellie Mae needed to transition all of its offerings to the AppDynamics platform.

The biggest push for upgrading AppDynamics was to have access to the new artificial intelligence for IT operations (AIOps) feature. Unlike traditional monitoring that can easily miss initial logging or deviation impacts, Ellie Mae needed to understand these causal factors up front. What’s more, the IT team saw AIOps as a way to drive better and faster decision-making rather than identifying issues solely on deviations from the baseline. By procuring AppDynamics Application And Business Performance Monitoring from AWS Marketplace through a seller private offer, Ellie Mae enabled the AIOps capability. It could then gather telemetry on any end user web transaction, including get requests, put requests, database latency, and other factors affecting the customer experience.

In the early stages of implementation, using AppDynamics helped Ellie Mae cut the mean time to repair (MTTR) metric in half, from an hour to 30 minutes; the IT team can now identify and address issues twice as fast. Additionally, the move from an on-premises environment to a SaaS platform improved performance and efficiency and enabled Ellie Mae to simplify its engagement model with other integrations, such as CrowdStrike, with minimal upfront investment.

Ellie Mae also enjoyed a higher return on investment (ROI) from a new pricing model offered by AppDynamics. After considering other vendors, Ellie Mae determined that continuing the investment with AppDynamics though a private offer in AWS Marketplace made the most economic sense. Ellie Mae procured its upgrade through a private offer from AppDynamics in AWS Marketplace, which enabled a cost-effective, custom deal structure. This strategy not only helped the company avoid switching fees but also improved overall ROI.

“AppDynamics’ private offer in AWS Marketplace really helped us to structure a deal with pricing and terms that fit our budget. The private offer enabled us to load some costs upfront to match our budget and then increase the future commitment,” said Justin Brodley, Vice President of Cloud Operations.