Recent advancements in artificial intelligence and machine learning (AI/ML) have introduced powerful new capabilities that organizations can use to deliver effective self-service options to customers. By using Customer Self-Service solutions on AWS, organizations can harness AI/ML to create chatbots and other virtual assistants, helping them save costs while providing an improved customer experience.

AWS Solutions

Ready-to-deploy solutions assembling AWS Services, code, and configurations

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  • QnABot on AWS

    Deploy a multi-channel, multi-language conversational interface (chatbot) that responds to your customer's questions, answers, and feedback, powered by large language models (LLMs).
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Partner Solutions

Software, SaaS, or managed services from AWS Partners

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  • Zendesk Support Suite

    Shoppers now have access to brands around the clock, on everything from voice, chat to Twitter. With Zendesk, retail brands can offer seamless, personalized, branded support experiences on every channel by bringing together data from all parts of the business - inventory, shopping history, etc.
  • ServiceNow on AWS

    Accelerate Cloud Excellence with ServiceNow and AWS. ServiceNow products hosted on AWS, transacting through the AWS Marketplace through Private Offers.
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Guidance

Prescriptive architectural diagrams, sample code, and technical content

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