AWS Travel and Hospitality Competency Partners

Drive innovation and unlock greater business value with AWS Specialization Partners that have deep technical knowledge and proven customer success

AWS Travel and Hospitality Competency Partners provide technology products and services to accelerate the industry’s modernization and innovation journey from behind-the-scenes operational efficiencies to guest-facing customer experiences. These include a 360-degree view of customer and operational data, digital engagement with customers, connected experiences with smart assets, and modernized core travel and hospitality applications.

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AWS Travel and Hospitality Partners enable customers to accelerate their digital transformation across the entire enterprise, including marketing and sales, customer experience, core operations, finance, human resources, and IT. These AWS Partners are validated for technical proficiency and customers success in one or more of the specialized areas below to help travel and hospitality organizations build a resilient business and accelerate innovation.

Data Lake, Customer Data Platforms, ML/AI, and Analytics Solutions provide operational and customer insights to improve efficiency and engagement.

Digitally connected physical spaces and seamless experiences from connected airports to smart hotel rooms and connected kitchens.

Offer and build cloud solutions for Travel and Hospitality Applications such as Revenue Management, Point of Sale Systems, Predictive Maintenance, Reservations, or Property Management.

Personalized recommendations, marketing and marketing resource management, call center automation, messaging, and automated service channels to attract and retain customers.

AWS Consulting Partners offer strategy and deployment services to help travel and hospitality customers accelerate their digital transformation.

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    • Hin Yee Liu, Nikolaos Zavitsanos, 12/17/2024
      TUI Group is one of the world’s leading global tourism services, providing 21 million customers with an unmatched holiday experience in 180 regions. The TUI content teams are tasked with producing high-quality content for its websites, including product details, hotel information, and travel guides, often using descriptions written by hotel and third-party partners. In this post, we discuss how we used Amazon SageMaker and Amazon Bedrock to build a content generator that rewrites marketing content following specific brand and style guidelines.
    • Yuki Sekiya, Emi Nochi, 11/04/2024
      We will introduce how generative AI contributes to VoC (Voice of Customer) analysis in contact centers, particularly focusing on the advantages of methods using the latest LLM (Large Language Model) technology and their superiority when compared to conventional approaches.
    • Yuki Sekiya, Tatsuo Kido, 11/04/2024
      ANA X leveraged its expertise and options to successfully migrate from an on-premises PBX-centric call center system to the cloud-based Amazon Connect. This article shares the background and successful experience, touching on the possibility for readers to realize system migration and operation on their own.
    • Subhash Sharma, Neeraj Kaushik, Vaibhav Ghadage, Venkat Gomatham, 09/24/2024
      Efficient baggage tracking systems are indispensable in the aviation industry and help to provide timely and intact delivery of passengers’ belongings. Baggage handling and tracking errors can trigger a chain of complications, from flight delays and missed connections to lost luggage and dissatisfied customers. Such disruptions tarnish the airline’s reputation and can result in significant [...]
    • Jun Zhang, John Windsor, Javier Griñón, 09/17/2024
      In this blog post, we will explore Swissport’s cloud journey as they migrate their core business applications to AWS. We will dive into how they implemented a robust incident management solution to support their migration efforts, resulting in a 65% improvement in incident response times and an 80% increase in SLA compliance, setting a solid foundation [...]
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