Amazon Connect Partners

Innovating the Contact Center Experience with Amazon Connect Service and Software Offerings

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Amazon Connect Partners: Enhancing Your Cloud Contact Center

Helps you design and deploy an omnichannel cloud contact center with Amazon Connect to provide superior customer service at a lower cost. These Amazon Web Services (AWS) Partners follow best practices with Amazon Connect and have proven success delivering AWS services to customers

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Offers AWS customers value added and supported products that not just extend the native functionality of Amazon Connect but also enhance the contact center overall. These partnerships produce optimized solutions that are validated by AWS Partner Solution Architects to ensure customers have a consistent and reliable experience with Amazon Connect 

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Enable AWS customers to identify AWS Partners with experience and a deep understanding of specific AWS services, as well as software solutions. These partners have passed a rigorous technical validation to ensure they are following best practices with Amazon Connect, as well as demonstrated proven customer success

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Drive innovation, meet business objectives, and get the most out of your AWS services by partnering with technically validated AWS Partners.

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Shared Trunking

AVOXI

AVOXI is an international cloud voice platform that enables enterprises to consolidate and streamline their Amazon Connect contact center voice solutions on a global scale. AVOXI enhances your existing Amazon Connect service by offering voice coverage in over 60 additional countries, along with a software platform that provides analytics, insights, and proactive expert support. AVOXI and AWS have partnered to offer Shared SIP Trunking, integrating voice numbers directly into Amazon Connect in markets across Asia, South America, the Middle East, and Africa.

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Convergia

Convergia, with over 20 years of experience, is a value-added distributor of connectivity solutions for the Americas region. They collaborate with Amazon Connect to offer specialized, fully integrated SIP trunking services designed specifically for Amazon Connect cloud contact centers in Brazil. Their services include local DIDs for inbound and outbound calling, Toll-free numbers for inbound calls, and quick, hardware-free deployments, backed by 24/7 support. Convergia’s expertise, presence across the Americas, and comprehensive voice solutions provide extensive, localized telephony for Amazon Connect customers in Brazil.

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Embratel

Embratel is a major telecommunications company in Brazil that has partnered with Amazon Connect to provide local telephony services to all customers using Amazon Connect’s cloud contact center. Embratel combines the resources, technical expertise, and industry knowledge to bring local telephony connectivity to customers locally. Those services include local Direct Inward Dial (DID) and Toll Free numbers coupled with Inbound and Outbound calling services to all Amazon Connect customers in Brazil. If you are interested in learning more about activating telephony services in Brazil please visit Embratel by Amazon Connect webpage.

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