Category: Strands Agents

This post documents a working system. Five KYC/KYB checks, each with its own agent architecture, prompt methodology, and failure modes. We built it, ran it, broke it, fixed it, and are publishing the full method so you can build your own.

In this post, you’ll learn how financial institutions can use Amazon Bedrock AgentCore and Strands Agents SDK — an open source framework for building intelligent, model-driven AI agents — to automate their complaint management process through a near real-time agentic solution that classifies complaints with defensible rationale, captures evidence at each decision point, tracks SLA compliance, assigns clear remediation ownership, and improves mean time to resolution.