Category: Amazon Bedrock

HPE Zerto built an agentic troubleshooting system powered by Amazon Bedrock that runs on-premises inside the customer environment. This post describes the multi-agent architecture, the on-premises deployment model built with Strands Agents, and the engineering challenges of grounding agents in live disaster recovery data.

DiDi built a transparent, self-owned contact center quality assurance (QA) system on Amazon Bedrock, replacing an opaque third-party tool. Intent verification accuracy rose from 38% to 86%, compliance scoring topped 90%, and Voice of Customer trend analysis dropped from hours to minutes across Spanish and Portuguese support.

Learn how to deploy a multimodal WhatsApp ordering assistant that takes customer orders through text, voice notes, and real-time voice calls on a single business number, built on Amazon Bedrock AgentCore with Amazon Nova 2. The channel and ordering layers stay separate, and one shared memory recognizes each customer across all three channels.

Long-running AI agents accumulate outdated memories that degrade quality and create compliance risk. Learn how to design memory lifecycle policies for Amazon Bedrock AgentCore: scoring, consolidating, and pruning agent memories on a nightly AWS Step Functions workflow, with a deployable AWS CDK stack.

Learn how to customize an Amazon Bedrock knowledge base for large, complex documents by combining the high-accuracy text extraction of Amazon Textract with the generative AI of Amazon Bedrock. This post shows how to ingest and preprocess PDFs and images, then query utility bills at scale for faster, more accurate customer interactions.

Disaster recovery at scale is hard. Learn how Intuit built EWOK Agent, an agentic disaster recovery assistant on Amazon Bedrock that lets on-call engineers run production failovers from a plain-language request while keeping every action audited, policy-compliant, and safe.

Engineering teams adopting the AI-Driven Development Lifecycle (AI-DLC) often struggle to turn concepts into working code. This post walks through two reference implementations on Amazon Bedrock AgentCore, Kiro, and Claude Code: an SQL-to-ER-diagram generator and a multi-agent code security analyzer that put the AI-DLC construction phase into practice.

An agent that works in a notebook is not an agent in production. This post walks through migrating a LangGraph customer support agent to Amazon Bedrock AgentCore in two stages: onto Runtime, Gateway, and Memory, then to model-driven planning on Strands Agents, retiring operational burdens along the way.

Deploy a customer-operated LiteLLM gateway on Amazon ECS with AWS Fargate, connect it to an OpenAI model on Amazon Bedrock, and configure Codex to route requests through the gateway’s Responses API with scoped identities, budgets, rate limits, and telemetry. We also compare direct IAM Identity Center access and a managed Portkey deployment.

Australian teams can now access OpenAI GPT-5.6 Sol, Terra, and Luna models on Amazon Bedrock with global cross-Region inference from the Asia Pacific (Sydney) and Asia Pacific (Melbourne) Regions. This post shows how to invoke the models, use prompt caching, set up Codex with OpenID Connect authentication, and monitor usage with Amazon CloudWatch.