Category: Customer Solutions

Wood Mackenzie built APEX, a shared agentic AI platform on Amazon Bedrock AgentCore so every team can ship production agents without rebuilding runtime, identity, observability, and guardrails from scratch. Learn why they chose AgentCore, how APEX Studio operates it, and where multi-agent systems go next.

Learn how MRH Trowe, one of Germany’s leading commercial and industrial insurance brokers, gave about 400 employees secure, self-service access to AI agents in its first month of production – using Strands Agents, Amazon Bedrock AgentCore, and LibreChat to meet the security, data residency, and compliance requirements of the German financial sector.

Learn how Abnormal AI deployed Amazon Bedrock AgentCore Code Interpreter as an ephemeral compute scratch pad for the agents behind its real-time email threat detection at billion-message scale, plus the sandbox design decisions and practical lessons for builders deploying Code Interpreter in production.

Learn how Ninth Wave built Compass, a multi-agent AI onboarding assistant on Amazon Bedrock AgentCore that validates bank APIs against Financial Data Exchange (FDX) standards, scores compliance, and compresses open finance onboarding from weeks to minutes while meeting SOC 2 and PCI DSS requirements.

AvioBook, a Thales Group Company, prototyped Connected Analytics on Amazon Bedrock AgentCore to turn AvioBook Connect’s operational data into plain-language, evidence-based answers for airline managers and dispatchers, helping them find and act on the causes of flight turnaround delays.

Learn how Heurist built Heurist Finance, a conversational AI investment workbench, on Amazon Bedrock AgentCore. This customer story shows how AgentCore payments, Identity, Memory, Code Interpreter, and Observability let a small team buy premium market data per query, isolate analysis in a sandbox, and keep every action auditable.

HPE Zerto built an agentic troubleshooting system powered by Amazon Bedrock that runs on-premises inside the customer environment. This post describes the multi-agent architecture, the on-premises deployment model built with Strands Agents, and the engineering challenges of grounding agents in live disaster recovery data.

DiDi built a transparent, self-owned contact center quality assurance (QA) system on Amazon Bedrock, replacing an opaque third-party tool. Intent verification accuracy rose from 38% to 86%, compliance scoring topped 90%, and Voice of Customer trend analysis dropped from hours to minutes across Spanish and Portuguese support.

Disaster recovery at scale is hard. Learn how Intuit built EWOK Agent, an agentic disaster recovery assistant on Amazon Bedrock that lets on-call engineers run production failovers from a plain-language request while keeping every action audited, policy-compliant, and safe.

Learn how to build a generative AI-based support operations platform on AWS that converts training videos into structured SOPs, applies Retrieval-Augmented Generation to guide ticket resolution, and uses machine learning to predict SLA risk and prioritize work.