Category: Customer Solutions

Generative AI makes it cheap to produce personalized content at scale, but which variation do you show each customer? Amazon Payments used a multi-objective contextual bandit on Amazon SageMaker AI to personalize an acquisition funnel, achieving a high single-digit conversion lift for one audience, and learning why content, not the model, was the constraint.

See how uniopen, a retail platform from Taiwan’s Uni-President Enterprises Group, adapted Amazon Nova 2 Lite to its content-moderation policies using supervised fine-tuning in Amazon SageMaker AI and prompt optimization. Business-relevant evaluation and release gates kept quality in check.

Condé Nast’s editorial teams spent an average of 250 minutes per task searching a library of more than 140,000 videos using only titles and descriptions. Working with the AWS Generative AI Innovation Center, they built a multimodal video discovery solution on Amazon Bedrock and Amazon OpenSearch Service that cut discovery time to under 2 minutes.

Learn how to operationalize Amazon Textract Custom Queries adapters for production: infrastructure as code with AWS CloudFormation and Terraform, a cross-account adapter promotion process, a pre-classification routing pattern for multiple form versions, and production security controls such as VPC endpoints, encryption, and least-privilege IAM.

Learn how Datacor built a self-service rental analytics experience for gas and welding distributors by embedding Amazon Quick Sight dashboards and natural language querying into its TrackAbout platform, powered by an automated cross-cloud data pipeline and multi-tenant row-level security.

Amazon SageMaker HyperPod and Cloud Native Qumulo let you place training compute in one AWS Region while keeping your dataset in another. This post shares the architecture and validation results from a cross-Region training run, where a remote cluster matched a co-located cluster’s throughput after a brief NeuralCache warmup.

Learn how Aderant built an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock, automating context gathering, classification, routing, and knowledge enrichment for its cloud operations team.

HEMA, a 100-year-old Dutch retailer, turned developer portal-hopping into instant answers by building HAL, an internal AI assistant on Amazon Bedrock AgentCore. Using Model Context Protocol (MCP), HAL delivers governed knowledge inside the tools teams already use, with no AWS credentials on the client and security anchored in Microsoft Entra ID.

Reactiv used Amazon Bedrock AgentCore to build a multi-agent AI Scheduler that autonomously refreshes Shopify merchants’ mobile apps on a schedule, reducing merchant configuration time by 80% and getting to production 33% faster.

In about four weeks, Trane Technologies built an AI-powered agentic solution on Amazon Bedrock AgentCore that reduced a 20-minute, multi-screen building diagnostic workflow to a 20-second natural language interaction, a 60x improvement in time-to-insight. This post shares the architectural approach and key design decisions behind the solution.