AWS Elemental Media Event Management (MEM) Documentation
MEM is a consultative support program designed to improve the operational reliability of video workloads. MEM is designed to service video workloads such as broadcasting or streaming live linear channels, marquee sporting events, or launching a new over-the-top (OTT) video service.
Help Identify and Mitigate Risks
You can receive an assessment of operational risks and recommended actionable steps to mitigate them summarized in an Operational Readiness Review (ORR) document.
Resolution
MEM is designed to help expedite the resolution of questions by having support cases routed to engineers familiar with your workflow.
Types of MEM engagements
The MEM program offers two types of engagements: MEM Launch and MEM Annual. MEM Launch is a fixed-term engagement. MEM Launch is designed to help with new workload launches, video workload migrations, and live events. MEM Annual is a subscription model designed for more complex deployments where the duration is uncertain, or for ongoing live event support.
MEM Launch engagements are designed to consist of four phases: an initial Planning phase, a Preparation and Testing phase in the weeks leading to the workload launch or event, Event Support on the day of your event, and a Retrospective summary after the event is completed. An Event Delivery Manager and a Media Enterprise Account Engineer from the AWS Elemental Customer Success team can help with you throughout the engagement.
Services eligible for coverage
The MEM program is designed for end-to-end video workloads
Additional Information
For additional information about service controls, security features and functionalities, including, as applicable, information about storing, retrieving, modifying, restricting, and deleting data, please see https://docs.aws.amazon.com/index.html. This additional information does not form part of the Documentation for purposes of the AWS Customer Agreement available at http://aws.amazon.com/agreement, or other agreement between you and AWS governing your use of AWS’s services.