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Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The CS Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require...
Operata is the service monitoring and assurance platform built for Amazon Connect. Operata Monitoring continuously captures performance of the end-to-end communication chain, gathering agent feedback, softphone events, softphone logs and environmental data. Operata Assurance generates real calls to...
AWS FTR Certified Octave HubSpot CTI Connector connects your HubSpot with Amazon Connect. It integrates your HubSpot with Amazon Connect to handle inbound and outbound calls. With Octave HubSpot CTI Connector, the Amazon Contact Control Panel (CCP) runs inside the HubSpot application, allowing...
Staffing shortages plague our nation's Public Safety Answering Points or PSAPs. With a decrease in personnel and an increase in the number of total public safety calls, PSAPs require transformational solutions to ensure that the non-emergency citizen caller gets the information they need in a...
Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)
NEONNOW for Amazon Connect is an omnichannel agent softphone and agent desktop designed for contact centers to manage their customer interaction requirements. NEONNOW for Amazon Connect accelerates Amazon Connect contact centre deployments. NEONNOW for Amazon Connect provides common out of the...
Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the...
Your contact center is critical to your business. Customers' often form impressions of your business solely based on their interaction with your agents. TASKE Cloud integrates with Amazon Connect to provide superior customer service reporting and analytics for your omnichannel contact center. Now...
Coveo is a market-leader that provides real value from Day 1 - Driving conversions, site engagement, customer and employee satisfaction, and decreasing customer support costs - all while increasing your enterprise's profitability. This multi-tenant cloud-based platform is a highly scalable,...
SmartPCI allows your agents using Amazon Connect Agent Workspace to take card payments over the phone from customers. Agents will not be able to see or hear any card details but are able to see progress from the customer in real-time. Customers will experience an automated journey supporting...
Zoom offers government agencies and education institutions a platform designed for secure communication, collaboration, and continuity of operations. It will remain fundamental in enabling the hybrid workforce of the future. Governments and education institutions use Zoom to provide critical...
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