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    Ubuntu Advantage - Advanced

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    Ubuntu Advantage - Advanced is Canonical's professional support package. Designed for mission-critical Ubuntu workloads on AWS, it provides tooling, technology, and 24x7 expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
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    Ubuntu Advantage - Advanced

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    Overview

    Ubuntu Advantage - Advanced is Canonical's professional support package. Designed for mission-critical Ubuntu workloads on AWS, it provides tooling, technology, and 24x7 expertise. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.

    Highlights

    • Access to Extended Security Maintenance for Ubuntu 14.04 LTS; Landscape, the SaaS systems management tool for using Ubuntu at scale; and the Canonical Livepatch Service, when using the generic kernel.
    • 24x7 phone and ticket support for all packages in Ubuntu main and Canonical-maintained packages in backports and universe, except as defined in our service description. 1-hour to 1-business day response time (severity 1-4).
    • Exclusive access to the Canonical Knowledge Base, an online library of articles on technical issues including security, migration and networking.

    Details

    Delivery method

    Pricing

    Ubuntu Advantage - Advanced

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    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.

    Usage costs (2)

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    Dimension
    Cost/unit
    One-time $1,000 prepay for the first 28k instance hrs on the account.
    $1,000.00
    Once prepay hrs are consumed, bill at this rate/hr/ubuntu host.
    $0.057

    Vendor refund policy

    Price for Advanced tier (24x7) support: a one-time prepayment of $1,000, and $0.057 per hour thereafter. Cancellation can occur at any time, however the prepayment will be forfeited.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Support

    Vendor support

    Ubuntu Advantage is the professional package of tooling, technology and expertise from Canonical, helping organisations around the world to manage their Ubuntu deployments. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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