Gyst for Amazon Connect and Lex (Starter Plan)

Get more out of Amazon Connect with Gyst. Our SaaS offering increases customer use of voice self-service. It also reduces caller input errors, provides rich behavior analytics for your Voicebots and IVR, and delivers significantly better voice user experiences. Our clients have seen increased caller engagement of 30 percent or more, with 20 percent fewer input errors - all with the voice platform they currently use.

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Overview

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Gyst allows Contact Centers to increase the use of voice self-service and to deliver significantly better caller experiences.

Gyst also improves success rates (goal completion) for callers and can help get struggling customers to an Agent before they waste time and become overly frustrated trying to self-serve in the IVR.

And since the cost difference between IVR and Agent handled calls can be $2 - $6 or more, the economics of allowing more of your customers to self-serve in the IVR are quite compelling.

Highlights

Reduce your Contact Center costs by deflecting more calls away from expensive agents. Calls answered in the IVR cost 10 - 20 cents each on average versus $2 - $6 for every call an agent answers.
Reveal caller struggle and friction points in your Amazon Connect and Lex call flows. Use as a guide for cost optimization going forward.
Provide a significantly better Customer Experience (CX) in Amazon Connect and Lex and free up agents for more complex calls.

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Gyst for Amazon Connect and Lex (Starter Plan)

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

1-month contract (1)

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Dimension	Description	Cost/month	Overage cost
Gyst Starter Plan	Includes complete setup on a single voice application and A/B testing on up to 50,000 phone calls over a one-month period. The Starter Plan also includes a comprehensive application performance and efficiency assessment using Gyst's advanced analytics feature. As setup will take approximately 2 weeks, we will extend the A/B testing period accordingly.	$36,000.00

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Refunds allowed after 30 days of service. Email teamgyst@gysttechnologies.com

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