Sold by: Cyara
Cyara simulates real customer interactions and engages with you just as a customer would. This enables us to assure your systems are performing as designed.
Overview
Cyara simulates real customer interactions and engages with your systems, just as a customer would. This enables us to assure your systems are performing as designed.
The Cyara Automated CX Assurance Platform enables organizations to:
- Enable Agile and DevOps methodologies
- Reduce defects and unplanned work
- Provide flawless, defect-free customer experiences
The Cyara Automated CX Assurance Platform includes Cyara Velocity, Cyara Cruncher, Cyara Voice Assure, Cyara Pulse, Cyara Botium AI, Cyara ResolveAX and Cyara CentraCX and supports CX development and operations with the ability to:
- Automatically document existing IVRs and create models of your current call flows
- Automate functional and regression testing
- Run load and performance tests to assure your systems perform at scale
- Monitor your CX from the customer's and agent's perspective, ensuring that your applications are performing as designed.
- Automate proactive contact center call path testing and monitoring, with real-time issue identification for faster troubleshooting and resolution.
- Proactively and easily gather and understand the voice of customers across voice, digital and conversational AI channels.
To tailor a solution for your unique requirements, contact awspartner@cyara.com to discuss a private offer.
Highlights
- Accelerate time to market with development cycles that are 40%-70% shorter
- Reduce testing time by 80%
- Improve quality with increased test coverage by 800%
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Cyara Platform | Automated CX Assurance Platform (Velocity, Cruncher, Pulse) | $10,500.00 |
Vendor refund policy
Cyara charges and collects in advance for use of the Service. All payment obligations are non-cancellable and all amounts paid are nonrefundable.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Telecommunications
Cyara is an invaluable product for every organization
Reviewed on Apr 04, 2025
Review provided by G2
What do you like best about the product?
Cyara has multiple innovative products that completely transform the ability of a company to more quickly and effectively complete UAT, Regression Testing, and Automate validation and functionality of Carriers, Contact Centers, PBX systems, and Chat systems. Cyara is product agnostic and works with whatever you currently have. They are always innovating and looking forward to the future, and are absolutely the leader in this market. All of their staff, ranging from their support desk, to CSMs, to TAMs, all the way up to their executives truly care about their customers, and are passionate about their product.
What do you dislike about the product?
I do not feel that there are any things I dislike about the Cyara platform, it has been a fantastic tool that we use and rely on daily. It is robust and extremely effective.
What problems is the product solving and how is that benefiting you?
Cyara Pulse automatically validates functionality of core functions of our business including Carrier/ PSTN, and Contact Center functionality, and alerts us via email and SMS if there is a disruption to these services.
Leave a comment0 comments
Surajit N.
Game-Changer for Automated CX
Reviewed on Apr 04, 2025
Review provided by G2
What do you like best about the product?
Cyara is the gold standard for automated customer experience (CX) assurance. What stands out most is its ability to simulate real-world customer interactions across voice and digital channels with astonishing accuracy. It enables us to detect and resolve issues long before they reach production. The platform integrates seamlessly into our CI/CD workflows, empowering our teams to deliver flawless CX at speed. The comprehensive reporting, robust regression testing, and proactive monitoring make it an indispensable part of our quality and innovation strategy.
What do you dislike about the product?
Cyara is incredibly feature-rich, but that depth can be overwhelming at first. For newcomers, navigating advanced test case authoring and environment configurations could be more intuitive. That said, once the learning curve is overcome, the value delivered far outweighs the initial complexity.
What problems is the product solving and how is that benefiting you?
Cyara eliminates the risk of broken customer journeys by automating and scaling our CX testing. It helps us catch issues early, deploy faster with confidence, and deliver consistent, high-quality experiences across voice and digital channels.
Tawnya B.
the keynotes and sessions were engaging and relevant. they were also energizing and educational.
Reviewed on Apr 04, 2025
Review provided by G2
What do you like best about the product?
the tools are intuitive and don't take software development skills to use. i appreciate the forward thinking and innovation rather than simply staying with the status quo for testing or monitoring products. i can easily see how many features can be used in my company.
What do you dislike about the product?
it might be that more products aren't packaged and sold together but haven't had time to review that as of yet
What problems is the product solving and how is that benefiting you?
it's currently solving for time savings of IVR testing and regression testing. we are half way building test cases and it's found some bugs we didn't know were there already.
Chandra N.
Great learning
Reviewed on Apr 03, 2025
Review provided by G2
What do you like best about the product?
It's easy to use and it's evolving with new AI technologies. The best thing about Cyara is ability to automate and streamlining cx testing. Helping us quickly identify issues.
What do you dislike about the product?
It hard to answer this question. But we would like to have one tool to answer all automation help.
What problems is the product solving and how is that benefiting you?
Reducing number of hours testing the product. Now we actually have regression suite with cyara.
Financial Services
Cyara Velocity
Reviewed on Apr 03, 2025
Review provided by G2
What do you like best about the product?
Great tool to run the functional automation for running the IVR based applications. It reduces the automation effort and helps to catch the issues before li e deployment.
Great customer support.
Great customer support.
What do you dislike about the product?
It would be great if Cyara can combine Botium and Velocity to together
What problems is the product solving and how is that benefiting you?
Reduces automation costs and improve customer experience