Overview
Migration to AWS Many organisations use GitLab self-managed on premise and find keeping the product uptodate complicated. OTTRA will migrate your instance to GitLab Reference Architecture for AWS EC2, S3 and other required AWS technologies.
Continuous Updates OTTRA can upgrade the instance on an ongoing basis so that your GitLab version is never more than Latest-1. OTTRA has created automations to perform the upgrade as well as unique ways in which we securely access the instance to perform the upgrades using AWS Systems Manager.
Consultancy OTTRA can provide guidance on how best to adopt and use GitLab enterprise wide. We use the team topologies methodology to manage the people and process elements of transformation as well as DevOps best practice to implement technical practices.
Engineering OTTRA Can provide engineering services to support the adoption and use of GitLab. This can include for any stage of the GitLab offering; Plan, Create, Verify, Deploy, Secure, Monitor, Analytics. This can also be for supporting offerings to help the adoption of GitLab across the organisation for example the writing of terraform fro GitLab admin templating, CI/CD Component library and other general adoption engineering.
| Sold by | OTTRA |
| Categories | |
| Fulfillment method | Professional Services |
Pricing Information
This service is priced based on the scope of your request. Please contact seller for pricing details.
Support
Support Options Vary depending on the exact scope of services purchased. Details on any support offered will be included in the Statement of Works.
Customers can contact OTTRA support using support@ottra.io
Standard OTTRA support is based on severity level rated from Severity 1 to Severity 4. The table below shows sample support response times.
Severity 1 < 4hours Severity 2 4 hours - 8 hours Severity 3 24 hours Severity 4 24-48 hours.
The above table will vary based on the services offered.
Support is provided via a ticketing system with escalation to phone calls if required. Customers will be offered support portals to engage with as required.