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    Symbee Connect (SC and SCBI)

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    Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
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    Symbee Connect (SC and SCBI)

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    Overview

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    Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.

    Highlights

    • Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
    • Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
    • Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.

    Details

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Symbee Connect (SC and SCBI)

     Info
    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.

    Usage costs (18)

     Info
    Dimension
    Description
    Cost/unit
    SCC0
    SC Unison - UcaaS Proof of Concept (POC)
    $0.00
    SCC1
    SC Unison - UcaaS - per logged-in-minute/per hour
    $0.096
    SCC3
    SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour
    $0.171
    SCO0
    SC Engage - CCaaS Proof of Concept (POC)
    $0.00
    SCO1
    SC Engage - CCaaS - per logged-in-minute/per hour
    $0.096
    SCO2
    SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour
    $0.171
    SCBI0
    SC Business Intelligence (BI) - Proof of Concept (POC)
    $0.00
    SCBI1
    SC Business Intelligence (BI) for Amazon Connect - per user per month
    $7.00
    SCBI2
    SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month
    $13.00
    CHC0
    SC Channel Unison - UcaaS Proof of Concept (POC)
    $0.00

    Vendor refund policy

    Please submit request to support@symbee.co  and put "Refund Request" in the Subject Line.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support  for support options

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

     Info
    0 ratings
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    0 AWS reviews
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    61 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Capital Markets

    Excellent for value selling

    Reviewed on Feb 14, 2025
    Review provided by G2
    What do you like best about the product?
    Easy to get to grips with, it didn't take much time away from my deal to create a business case. Seeing how the prospect has interacted with it and is using it to sell our product internally is great to understand what matters to them.
    What do you dislike about the product?
    Symbe was great, hard to find a negative
    What problems is the product solving and how is that benefiting you?
    Helps to have consistent value conversations with all prospects
    Peter N.

    An amazing business case tool that helps win deals

    Reviewed on Jan 24, 2025
    Review provided by G2
    What do you like best about the product?
    Helps structure a value conversation with my prospect
    Makes building custom business cases super easy
    Saves a lot of time in the sales process
    What do you dislike about the product?
    Nothing really, good for building out use cases
    What problems is the product solving and how is that benefiting you?
    Symbe is helping our prospects learn how to buy our product better
    Computer Software

    Game changer for high volume value-selling

    Reviewed on Jan 24, 2025
    Review provided by G2
    What do you like best about the product?
    Helps establish a value conversation from day 1
    What do you dislike about the product?
    Nothing springs to mind, I have genuinely found this tool great to use.
    What problems is the product solving and how is that benefiting you?
    Symbe enables me to value sell without sacrificing deal volume
    Hospital & Health Care

    Fantastic product and service from Sam and the team at Symbe

    Reviewed on Nov 29, 2024
    Review provided by G2
    What do you like best about the product?
    Intuitive and easy to use
    Provides great insights
    Quick to develop skills
    Easy to collaborate within a team
    What do you dislike about the product?
    A few quirks that were quickly fixed by Sam from the Symbe team
    What problems is the product solving and how is that benefiting you?
    Symbe is helping to establish a consistent approach to value-selling, helps us to build business cases to support our sales process.
    Education Management

    Awesome Business Case tool

    Reviewed on Nov 28, 2024
    Review provided by G2
    What do you like best about the product?
    I love the automation and product design,
    What do you dislike about the product?
    Nothing really that I can think of. It's a really easy and meaningful tool to use.
    What problems is the product solving and how is that benefiting you?
    I can collaborate with my partners and educational instituations in creating powerful and quantitative business cases in a sleek visual design. That would take me weeks before I strated using Symbe.
    View all reviews