AWS Marketplace: Symbee Connect (SC and SCBI)

Overview

Product video

Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.

Highlights

Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.

Details

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Symbee Connect

Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

Symbee Connect (SC and SCBI)

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Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.

Usage costs (18)

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Dimension	Description	Cost/unit
SCC0	SC Unison - UcaaS Proof of Concept (POC)	$0.00
SCC1	SC Unison - UcaaS - per logged-in-minute/per hour	$0.096
SCC3	SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour	$0.171
SCO0	SC Engage - CCaaS Proof of Concept (POC)	$0.00
SCO1	SC Engage - CCaaS - per logged-in-minute/per hour	$0.096
SCO2	SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour	$0.171
SCBI0	SC Business Intelligence (BI) - Proof of Concept (POC)	$0.00
SCBI1	SC Business Intelligence (BI) for Amazon Connect - per user per month	$7.00
SCBI2	SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month	$13.00
CHC0	SC Channel Unison - UcaaS Proof of Concept (POC)	$0.00

Vendor refund policy

Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.

Legal

Vendor terms and conditions

Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

Content disclaimer

Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

See product video

Support

Vendor support

Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Customer reviews

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Ratings and reviews

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58 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Hospital & Health Care

Fantastic product and service from Sam and the team at Symbe

Reviewed on Nov 29, 2024

Review provided by G2

What do you like best about the product?

Intuitive and easy to use
Provides great insights
Quick to develop skills
Easy to collaborate within a team

What do you dislike about the product?

A few quirks that were quickly fixed by Sam from the Symbe team

What problems is the product solving and how is that benefiting you?

Symbe is helping to establish a consistent approach to value-selling, helps us to build business cases to support our sales process.

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Education Management

Awesome Business Case tool

Reviewed on Nov 28, 2024

Review provided by G2

What do you like best about the product?

I love the automation and product design,

What do you dislike about the product?

Nothing really that I can think of. It's a really easy and meaningful tool to use.

What problems is the product solving and how is that benefiting you?

I can collaborate with my partners and educational instituations in creating powerful and quantitative business cases in a sleek visual design. That would take me weeks before I strated using Symbe.

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Electrical/Electronic Manufacturing

Next-gen business case'ing

Reviewed on Nov 28, 2024

Review provided by G2

What do you like best about the product?

Really enjoy this solution. Once I have configured my base templates, I can create a new custom business case everytime I speak with a new prospect

What do you dislike about the product?

I don't really have anything to dislike about the solution

What problems is the product solving and how is that benefiting you?

What used to be a very cumbersome and manual process that took time and effort, I can now create a new busines case with a few clicks. Saves me time and speeds up the decision-making process.

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Financial Services

Category defining tool

Reviewed on Nov 27, 2024

Review provided by G2

What do you like best about the product?

Creating business cases is an ubiquitous element of doing busines + yet no one has found a way to combine excel with a presentation layer in a sleek design, until now.

What a marvelous solution Symbe offers..

What do you dislike about the product?

Honestly - nothing to dislike, maybe integration to excel would be helpful down the line, but even without that, I rank this tooling very highly.

What problems is the product solving and how is that benefiting you?

Streamlines, automates and standardizes the creation of business cases. It saves me a lot of time.

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Retail

The Business Case tool of my life

Reviewed on Nov 26, 2024

Review provided by G2

What do you like best about the product?

99,9% of business cases are done in a messy excel spreadsheet. Symbe has somehow managed to pivot from that. Next generational.

What do you dislike about the product?

Nothing. This is transformational in many ways.

What problems is the product solving and how is that benefiting you?

I'm not sure where to start:
Time-saving
Win-rate improving
Sales-cycle reducing
Discount reducing

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