**What's Inside MiraCloud? **

Phase 1: Implementation (3-6 Weeks) Get ready to experience a transformation! Our team will roll up their sleeves to:

Set up Voice & Digital Channels

• Craft Call-Flows that resonate
• Skillfully route inbound calls based on your preferences
• Provide Voice Callback functionality
• Seamlessly integrate CTI for effortless communication
• Configure Users, Skills, and Queues for optimized operations
• Enhance customer interactions with CRM/REST Integration
• Ensure Voice Recording and Quality Management for excellence
• Seamlessly integrate with your SIP/PBX systems

Phase 2: Support – The Journey Beyond With implementation wrapped up, our support takes the spotlight:

• Administer, Operate, and Manage Changes
• Quick solutions as the First Point of Contact for any issues
• Resolve challenges efficiently through collaborative efforts
• Join forces in Genesys QBRs for continuous improvement
• (Optional) Boost your team's skills with personalized user training

Why MiraCloud?

Tailored Excellence: Every solution is crafted to fit your Genesys Cloud CX license level.

Expert Hands: Our skilled personnel are your allies in implementation and support. Seamless Transformation: Say goodbye to complexities; say hello to smooth sailing.

Always Ready: From Day One, we're your go-to for issue resolution and assistance.

Endless Partnership: Together, we journey towards growth, backed by Miratech's expertise.

Ready to redefine your Genesys Cloud experience? Let's embark on this exciting journey with MiraCloud by Miratech. Your success, our commitment.