Transformation with Trust - with Deloitte Digital and Salesforce

Recognized for our Salesforce expertise, Deloitte Digital combines strategic clarity, vast industry knowledge, and cutting-edge methodologies for your transformation journey. We work across various sectors, including Resources & Industrials, Energy, Life Sciences & Health Care and Financial Services.

With our deep understanding of these fields, we design custom Salesforce implementation strategies for each client, focusing on enhancing connections between them and their customers. We provide industry-specific solutions and assets, such as Cloud4M for Manufacturing.

Our services span across:

Sales Cloud: We optimize Salesforce Sales Cloud to transform your business's sales processes. We assist in reimagining the customer journey through analytics, digital enablement, and performance management. By employing the right methods and digital tools, we equip organizations with the ability to better understand customer needs, deliver outstanding experiences, and position themselves for future success in a competitive sales landscape.

Service Cloud: Leveraging the Salesforce Service Cloud to create responsive and personalized service ecosystem, we deploy innovative solutions that are scalable and cater to the business's unique needs, thus enhancing the connection between service agents and customers, resulting in increased customer satisfaction.

Marketing Cloud: With Salesforce's Marketing Cloud, we assist businesses in creating data-driven marketing strategies. This platform allows organizations to customize their marketing approach, improving customer engagement and fostering growth.

Data Cloud: Data Cloud is used to integrate vast customer data to generate actionable insights. It unifies disparate data sources, creating a single source of truth that drives personalized customer experiences and informed decision-making. Deloitte Digital delivers unparalleled solutions for our clients, seamlessly integrating vast amounts of customer data to generate actionable insights.

Agentforce: Utilizing Agentforce, Deloitte Digital empowers sales teams by providing tools that allow for efficient client management and streamlined sales processes. This solution enables deep customer insights, territory planning, and allows for a seamless transition from leads to conversions, resulting in elevated sales productivity and improved revenue growth.

Commerce Cloud: Our team utilizes Salesforce Commerce Cloud to help businesses establish comprehensive online channels rapidly. Perfect for both B2C and B2B businesses, this solution integrates important features like payment, tax, shipping, and order processing to provide a complete digital commerce system.

MuleSoft: As a recognized global MuleSoft partner, Deloitte Digital collaborates with MuleSoft to create seamless customer experiences across channels. This helps clients to connect to crucial data, leverage tech disruptions, and create opportunities for digital transformation. **

Tableau: We utilize Tableau to help businesses visualize their data and make better decisions. It enables companies to draw insights from their data easier, faster, and more accurately, thereby improving their decision-making process.