Overview
As Customers focus on business operations and growth, their Conga solution needs continue to scale and adapt to evolving business needs, that is where Conga Application Managed Services (AMS) comes in.
Conga AMS enables customers to unlock and realize the value of their Conga products while proactively maintaining their Conga solutions at the optimal level.
The Conga Cares Package is a multi-year subscription offering that provides expertise for structured ongoing design, administration, maintenance and enhancement services for your Conga solutions. Our Conga certified experts will extend the functionality of your Conga solution, help you take advantage of new product features / functionality and provide reliable assistance for maintenance and enhancement activities. Access to the Conga Cares team will accelerate your success and maximize your ROI. The Conga Cares program covers services for the following products: Contracts for Salesforce, Conga Contracts, Composer, Collaborate, Sign and Batch / Trigger.
Services Included but not limited to the following:
Maintenance & Administration Activities:
- Update Templates, Clauses, Queries, Automation Parameters, Batch queries, Batch schedule, Formula Fields
- Update definitions, flows, gird views, layouts, permissions
- Update eSignature tags, writebacks and parameters
- Pre-Post Upgrade Planning or Smoke Testing
- Data Loads, Migrations
Customization Support:
- Update the existing customizations supporting customer specific use cases
- Conga API, Callbacks and Integration support
New Enhancements:
- Deliver ongoing releases
- Solution Design, Build and Unit Test to meet new use case
- Building new Template, Clause, Query, Batch Trigger, Schedule, workflow, Grid view or an eSignature flow
- Create new Agreement Types, Document Types, Definitions
- Create new objects, fields, layouts, permissions
- Custom Dashboards and Reports
Solution Review and Optimizations:
- Ongoing solution review/assessment
- Best practice guidance
- Solution design to maximize OTB capabilities
- Process improvements and adopt best practices
- Fit Gap Analysis, new feature enablement
Please contact us at AWSmp@conga.com if you have any questions about this offering.
Highlights
- Accelerate success with a blend of design and hands on guidance from experienced Conga Experts.
- The proven path to manage your growing business needs with confidence.
- Flexible access to proven experts that will accelerate your success and maximize your ROI.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Conga Care Level 1 | 1 update or enhancement a month, supported by pooled offshore resources | $5,688.00 |
Conga Care Level 2 | 1 update or enhancement a month, supported by a named onshore resource | $16,410.00 |
Vendor refund policy
All fees are non-refundable except as required by law.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Customers can submit requests to Conga's Support team 24 hours a day, 7 days a week via our Conga Community:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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