Genpact Property Contents Claim Solution

The Genpact Contents solution, powered by Gen-AI, enables seamless digital experience and automation from inventory creation through settlement. Key digital interventions include a dynamic workflow solution with direct integration with the carrier's platform and estimating platforms for easy assignment and end to end process management. Below are three critical solutions to modernize and transform how contents claims are handled.

Inventory Transcription Services

Talk to Text: Mobile app for field reps to collect inventory with photos, flow automatically to our system. AWS Doc extraction and speech-to-text tech to contextualize files and recorded audio files.

Contents Pricing and Valuation

Utilizes a combination of several digital interventions, including automated pricing research via Genpact-AWS GenAI technology and match damaged item with a like kind and quality replacement item. Adjuster is provided with a ranked list of options based on vendor/client preference, historical pricing, availability, price etc. ​

Contents Fulfillment:

Integration with Amazon Business website to allow the customer to select the replacement item(s) and set up delivery​, restoring the customer to pre-loss condition at speed and with ease. Fulfillment of the item is then handled by Amazon’s Prime delivery service​ providing a fantastic customer experience.

Benefits:

• Reduce overall cost by up to 50% by improved TAT and minimal human intervention.
• Improve indemnity accuracy by up to 3% through improved LKQ Research via breadth of websites analyzed
• Cycle time improvement up to 80%
• Improve customer experience through improved accuracy and speed of service

Some of the AWS products utilized in the Genpact Property Contents Claim Solution include Amazon Bedrock, Amazon Business APIs, AWS Lambda and Amazon API Gateway