Multi-Cloud Automation and Provisioning with Service Now

Enterprise organisations have struggled to securely provision cloud resources at a velocity to meet the needs of the business. Virtual Machine images and cloud services are often created in isolation using different toolsets and approaches leading to multiple versions of these services often with different OS patches and software.

This is compounded by organisational processes required to permit the deployment of these services to the relevant environments. Often these processes can be manual in nature and have many steps in their workflow, meaning it can take weeks to provision. Finally, there is no common way of provisioning cloud services that facilitates a UI driven catalog-based approach whereby users can select a common, pre-built imageand have it deployed immediately or with automated workflows.

Customers need guidance to help them move to a fully automated means of creating and provisioning these cloud services and provisioning them via a service catalog. Computacenter recommends a fully automated approach to the creation and management of instance images and cloud services via best-of-breed toolchains.

Many of our customers already have Service Now to drive their CMDB and service catalog so using the Now platform to provision and orchestrate automated cloud resources provides the tooling framework which drives agility to the business in secure cloud adoption.

Our dedicated and accredited Cloud and Service Now consultants have many years' experience in building secure, highly automated and provisioning platforms for our customers and use this experience and knowledge to unlock the real value cloud can bring.