Overview
An intuitive tool to design, implement and monitor outbound campaigns designed for Amazon Connect. Forget about hardware constraints, scalability problems and fixed monthly price. Simply design your campaign and take back its value paying only when the campaign is active and for the calls made. Create and upload contact lists and define several types of engagement rules. It supports Progressive - Predictive - Preview - Power - Agentless dialing models. Be focused on the campaign results and productivity with the Campaign monitoring system, and change parameters and rules to address the customer in the best way possible to provide a high level customer experience.
Following a summarize of the metrics exposed by the solution:
- Eudata will charge 0.006 US $ for every minute of outbound call generated via Comet for addressing the campaigns
- In addition, Eudata will charge 0.01 US $ for every minute of supervisor login that is using the Comet console for managing/monitoring the campaigns
- As option, contact center agents could use Eudata agent desktop, Next2Connect, for handling the generated outbound calls, with a charge of 0.004 US $ for every minute of login into Next2Connect agent console. If you will use a third party agent desktop, these costs will not be charged
Highlights
- Pricing model based on the outbound calls volume generated (cost per minute of outbound calls)
- Flexible and scalable architecture 100% based on AWS with no hardware constraints or hidden costs
- High level of campaign customization thanks to rules and integration with Amazon Connect routing logics
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/unit |
---|---|
Minutes of generated outbound calls | $0.006 |
Minutes of Supervisor login to manage/monitor the outbound campaigns | $0.01 |
Minutes of Agent login to handle outbound calls - optional | $0.004 |
Vendor refund policy
No refund policy is available but you can unsubscribe at any time
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Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Visit our developer website https://developer.eudata.com to access to our online documentation supportn2c@eudata.com
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