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    COMET - Outbound Campaign Manager

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    Sold by: Eudata 
    Create super efficient campaigns thanks to the full featured and GDPR - TCPA compliant outbound campaign manager for Amazon Connect and Salesforce Service Cloud Voice
    Listing Thumbnail

    COMET - Outbound Campaign Manager

     Info
    Sold by: Eudata 

    Overview

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    An intuitive tool to design, implement and monitor outbound campaigns designed for Amazon Connect. Forget about hardware constraints, scalability problems and fixed monthly price. Simply design your campaign and take back its value paying only when the campaign is active and for the calls made. Create and upload contact lists and define several types of engagement rules. It supports Progressive - Predictive - Preview - Power - Agentless dialing models. Be focused on the campaign results and productivity with the Campaign monitoring system, and change parameters and rules to address the customer in the best way possible to provide a high level customer experience.

    Following a summarize of the metrics exposed by the solution:

    • Eudata will charge 0.006 US $ for every minute of outbound call generated via Comet for addressing the campaigns
    • In addition, Eudata will charge 0.01 US $ for every minute of supervisor login that is using the Comet console for managing/monitoring the campaigns
    • As option, contact center agents could use Eudata agent desktop, Next2Connect, for handling the generated outbound calls, with a charge of 0.004 US $ for every minute of login into Next2Connect agent console. If you will use a third party agent desktop, these costs will not be charged

    Highlights

    • Pricing model based on the outbound calls volume generated (cost per minute of outbound calls)
    • Flexible and scalable architecture 100% based on AWS with no hardware constraints or hidden costs
    • High level of campaign customization thanks to rules and integration with Amazon Connect routing logics

    Details

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    Pricing

    COMET - Outbound Campaign Manager

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    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.

    Usage costs (3)

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    Dimension
    Cost/unit
    Minutes of generated outbound calls
    $0.006
    Minutes of Supervisor login to manage/monitor the outbound campaigns
    $0.01
    Minutes of Agent login to handle outbound calls - optional
    $0.004

    Vendor refund policy

    No refund policy is available but you can unsubscribe at any time

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    Support

    Vendor support

    Visit our developer website https://developer.eudata.com  to access to our online documentation supportn2c@eudata.com 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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