U-Self Serve provides partial or end-to-end self-service. The intelligent virtual assistant can verify callers, answer questions, understand customers intents and automate issue resolution via voice and chat channels. These capabilities are made possible by using NLP and a knowledge bot which can access predetermined knowledge bases.

U-Self Serve allows live agents to focus on high-value work. If, at any point, the call needs to be transferred to a live agent, this is done seamlessly with context. The low code-no code flow designer allows business owners to build, maintain or change experience flows without involving engineers. These flows can be shared across other Uniphore products, saving implementation time in a rapidly changing world.