Sold by: NCS Pte. Ltd.
NCS provides end-to-end services for cloud contact centre implementation and operation using Amazon Connect, enhancing customer experience with improved resilience, scalability, and security. With extensive experience implementing solutions for government agencies in AWS GCC (Singapore), we bring a deep understanding of compliance and operational needs. From consulting and planning to seamless migration, we ensure a smooth transition without disrupting daily operations.
Sold by: NCS Pte. Ltd.
Overview
Leveraging on our contact centre operations experiences, we empower your cloud journey to deliver agile, secure, and customer-centric solutions.
As an AWS Service Delivery Partner for Amazon Connect, we offer:
- Proven Cloud Migration Expertise: Seamless migrations and cloud-native contact centre implementations that improve resilience, scalability, and ensure a smooth transition to the cloud without disrupting daily operations.
- AWS Government Cloud Connect (GCC) Deployments: Experience in deploying Amazon Connect for government agencies in AWS GCC environments, meeting stringent security and compliance standards.
- Salesforce Service Cloud Voice (SCV) and Amazon Connect Integration: Successful integrations for customers in both Commercial Cloud and GCC environments, providing enhanced productivity and advanced customer engagement capabilities.
- ServiceNow CSM and Amazon Connect Integration: Unified support experiences that streamline workflows and improve service quality, helping businesses manage interactions efficiently.
- Advanced Amazon Connect Features: Implementation of features like Contact Lens for sentiment analysis and real-time insights, Agent Evaluation for performance management, and other components tailored to drive impactful customer interactions.
By partnering with NCS, businesses gain a trusted advisor with deep industry knowledge, helping make informed technology choices that elevate customer experience and align with their long-term goals."
Highlights
- NCS has deployed Amazon Connect for over 40 projects, encompassing 500+ seats. We guide customers in making strategic choices that enhance customer experience and operational efficiency.
- As an AWS Service Delivery Partner for Amazon Connect, NCS leverages a team of certified AWS Professionals and COPC-certified professionals to deliver exceptional customer experiences. We combine technical expertise with a deep understanding of compliance and operational needs, ensuring a smooth transition to the cloud.
- We have successfully deployed Amazon Connect for a number of government agencies in AWS GCC environments, consistently meeting compliance requirements. Our expertise in these environments ensures a secure and compliant transition to the cloud.
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