Ops amplifAIer by Tech Mahindra

Ops amplifAIer improves support engineer productivity by more than 30% in several complex IT incident root cause analysis and resolution. The benefits of Ops amplifAIer are as below:

• Addresses the issue of switching between tools: Minimizes time spent logging into multiple tools, allowing Support Engineers to analyze and resolve incidents more efficiently.

• Reduces RCA and Resolution time: Generative AI helps Support Engineers with analysis and recommendations to fix issues faster

• Improves adoption of automation: Unified automation catalogue, Generative AI code generation and recommendations promote automation

• Enhances reuse of enterprise knowledge artifacts: Reduces redundant creation of automation-related artifacts like scripts/ workflows

• Reduces dependency on SMEs: Generative AI enables deskilling the IT Ops Support Engineer

• Can be integrated with existing monitoring, Ticketing and LLM subscriptions in the enterprise technology landscape, hence customers to retain their existing investments.

Highlights

• Health Dashboard: summarizes open incidents, alerts, and anomalies on the assets mapped to the logged-in user

• Single Pane: Offers a unified view that includes all relevant contextual information such as incidents, events, alerts, metrics, and logs.

• Customizable and Personalized Operations Console: Offers a versatile and tailored operations console designed specifically for support engineers.

• Health Checks: The capability to conduct health checks on the assets assigned to the Support Engineer to obtain the assets' diagnosis.

• Generative AI assistance: for conducting Root Cause Analysis, generating diagnosis and remediation commands/scripts, and obtaining domain-specific assistance on errors and exceptions.

• Incident Management: This includes features for viewing and managing incidents, such as segregating incidents into system-generated and user-generated categories, maintaining unassigned and assigned lists, incident search capabilities, updates, incident history documentation, and details of related assets.

• Incident Timeline: This feature provides detailed information on incidents, including diagnosis commands, command execution history, and user chat history. Additionally, it enables Support Engineer to save commands to the automation library.

• Automation Engine & Scripting: Enables users to create, manage, and execute diagnostic and remediation commands or scripts.

• Automation Catalog: Manages automation scripts in an enterprise catalog.

• Recommendation Engine: Provides diagnosis and remediation suggestions based on the knowledge base of similar incidents and associated assets.

• Team Collaboration: Enables users to share incident details and collaborate with team members to resolve the incident or obtain necessary approvals.

• Intelligent Command Terminal: A sophisticated command terminal designed for executing commands, facilitating team collaboration, and incorporating user annotations.

• Ask Charvi: A Generative AI-based bot designed to assist users with queries related to various concepts or command syntax.

• Alert Management: Provide detailed information related to the incident alerts. This includes alert timelines, a list of duplicate alerts, and alerts categorized by assets.