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    Enterprise Knowledge Base Chatbot

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    Sold by: Protagona 
    Protagona will implement a data ingestion pipeline and frontend interface leveraging AWS native services and GenAI to provide a single interface for customers to query multiple data sources such as Slack, Confluence, and Jira
    Listing Thumbnail

    Enterprise Knowledge Base Chatbot

     Info
    Sold by: Protagona 

    Overview

    This solution provides a robust, Retrieval-Augmented Generation (RAG) system on AWS, designed to support a web interface where users can ask questions based on internal company data from Slack, Confluence, and Jira. The architecture starts with Amazon S3 to store data snapshots from Slack messages, Confluence articles, and Jira tickets. AWS Lambda functions periodically pull and process data updates from these platforms using their respective APIs, ensuring the data remains current. The information is then indexed in LanceDB, a serverless vector store for data and AI workloads providing a powerful search layer optimized for fast query retrieval.

    When a user enters a question through the web interface (hosted in Fargate), the query is sent to an Amazon Bedrock embedding API designed to interpret the query and vectorize the query to do both vector search and full text search and retrieve the most relevant data using this hybrid approach. Using LanceDB, the model retrieves contextually relevant snippets, combines them, and generates a coherent response, which is returned to the user.

    Together, this solution enables insights by combining company data with advanced machine learning, giving users immediate answers based on aggregated knowledge from multiple communication and documentation platforms.

    Highlights

    • GenAI-Powered: We tap into the power of Amazon Bedrock to maximize the quality, usability, and value of the data in your documents.
    • Scalable: Our solution leverages modern cloud architecture best practices to create a document processing platform that is nearly infinite in its scalability.
    • Centralization: Provides a single source for users to find answers to their questions instead of searching multiple information sources.

    Details

    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    For any questions about this offering or what Protagona can do for you, please reach out to us and we'll get you taken care of: