Infosys Live Operations powered by Amazon Bedrock

Overview: Infosys Live Operations (ILO) is an intelligent and comprehensive offering designed to help telecommunications companies accelerate their operations, create a sentient operations ecosystem, and transform their business. ILO seamlessly integrates with both legacy and digital environments, simplifying operations and optimizing the technology stack.

Key Features:

1. Modular and Intelligent Platform: ILO offers a comprehensive suite of capabilities, including data acquisition, correlation, automation, analytics, and omnichannel enablement, powered by real-time insights and automation. ILO leverages APIs to deliver seamless digital assistance and natural language interactions, driving proactive communication and enhancing customer experiences.

2. Data-Driven Optimization and Evolution: ILO empowers telecom companies to monetize data and drive product evolution through cross-selling, up-selling, and API-driven business opportunities. Its end-to-end process visibility, closed-loop automation, and self-healing capabilities ensure seamless operations and reduced operational expenditure.

3. Streamlined Analytics and Intelligent Automation: ILO simplifies the machine learning lifecycle, enabling data scientists and engineers to solve business problems faster with configurable model building, testing, training, and monitoring. It also harnesses Generative AI to streamline daily tasks and enhance team productivity, while providing intuitive case and task management for effective work allocation and tracking.

4. Comprehensive Observability and Network Operations: ILO delivers a Command Center for configurable dashboards and reporting, as well as a Monitoring Platform for early issue detection and resolution. Its robust network operations module provides comprehensive management capabilities, including monitoring, topology views, and inventory reconciliation, ensuring reliable and optimized network performance.

5. Accelerated Time-to-Value with jump start AI/ML Models: ILO offers a collection of jump start AI/ML models addressing various telecom scenarios, enabling clients to quickly fine-tune and deploy tailored solutions, reducing development time and accelerating time-to-value.

Benefits: Operational Excellence and Intelligent Automation: ILO's comprehensive capabilities streamline operations, create a self-aware ecosystem, and elevate customer experiences. The platform's end-to-end visibility, auto-healing features, real-time insights, and seamless integration with legacy and digital environments drive operational efficiency, while its data-driven customer engagement and automation enhance satisfaction and loyalty. Data-Driven Transformation and Profitability: ILO empowers telecom companies to monetize data, evolve products, and leverage advanced analytics, enabling informed decisions that drive innovation and improve overall profitability. AI-Powered Agility and Adaptability: The platform's modular, configurable design, coupled with jump start AI/ML models and Generative AI capabilities, enables rapid implementation of tailored solutions. This allows telecom companies to quickly adapt to changing market demands and technological advancements. Comprehensive Network Visibility and Control: ILO's robust network operations module provides unified monitoring, management, and optimization of the network infrastructure, ensuring reliable and efficient network operations