AWS MONITORING & MANAGEMENT: STANDARD DETECTION, MONITORING & REMEDIATION • 24/7 monitoring & support of ISV solutions running in AWS (all issues affecting system availability or compromised system) • Managed Security Services - Helpdesk available by email/phone • Business Day SLA for non-critical issues • No-call remediation of non-critical issues (e.g. system reboots, auto-scaling events) • Managed run books for critical issues and asset management • New server deployment (application deployment not included) hosting ISV solutions • Continuous monitoring for system health checks leveraging ISV solutions • Nightly backup & support • Monthly security patches and monthly reporting package, cost optimization • Notification of system-wide outages & service degradations of ISV solutions