HCLTech ICX-IDP- Make Content Intelligent for a Future Facing CX

Step into a revolutionary era of customer experiences with HCLTech. Our innovative solutions redefine CX, blending innovation and intelligence for an unmatched impact. Seamlessly connect with your customers and stay ahead of the curve with our future-facing technologies, elevating your business to new heights. Harness the joint forces of Gen AI, cognitive platforms, and cloud-native PaaS to create engaging content suited for future-facing CX.

Elevate and Optimize Your Content Management Strategy with HCLTech Content Experience Accelerators

HCLTech IntelliDocs : It is an AI/ML and Generative AI framework which helps in revolutionizing how content is analyzed, created, managed, and delivered, driving innovation and efficiency in the digital era. It leads to increased productivity, cognitive insights, improved user experience, and greater scalability.

HCLTech Intelligent Document Processing: A cloud-native (PaaS) framework to process structured and unstructured content including handwritten text. Solution leverages HCLTech Intellidocs framework to comprehend and extract key insights from unstructured data and improves document processing efficiency and accuracy.

HCLTech Cloud Enterprise Content Management: A cloud native PaaS solution to encapsulate the complexity associated with all layers of the content management ecosystem on the cloud. Solution leverages HCLTech Intellidocs framework that helps in streamlining Content Management by automating content tagging, classification, and cognitive insights.

HCLTech Cloud Enterprise Archive: A cloud-native PaaS solution that provides an enterprise archival ecosystem on the cloud for capabilities for heterogenous data sources. Solution leverages HCLTech Intellidocs framework that helps in automating content tagging, classification, retention and disposition as per compliance needs.

HCLTech Advent: A legacy modernization and migration framework for customer communication managementmanagement (CCM). It helps enterprises to migrate from legacy CCM platforms to new-age platforms. HCLTech Advent leverages HCLTech Intellidocs framework to analyze generated correspondence to identify redundancies or similarities and helps rationalize CCM templates.

HCLTech Intelligent Content Migration: A tool that helps in cognitive content classification, insights, and content migration. It is fully encapsulated and cloud-compatible which helps in migrating content, metadata, folders, and security. It reruns failed cases and has a multi-threaded framework for better performance and throughput.

Features:

Intelligent document processing: AI/ML and Generative AI based Intelligent document processing (IDP) services to help enterprises to automate the extraction, understanding, and processing of data from structured/unstructured documents and deliver relevant and meaningful information to downstream business applications.

Document Services: Help enterprises to optimize content-driven processes to capture, store, manage, and deliver structured and unstructured content throughout the document lifecycle. Document services offers cognitive document classification and insights and helps in improving information governance and productivity.

Enterprise Archival Services: Help enterprises to manage the ever-growing volumes of structured and unstructured content/data and ensuring organizations can comply with industry regulations and derive insights from their archived content when needed. Enterprise can effectively balance data retention needs, optimize storage costs, and maintain data integrity over time.

Migration Services: Intelligent content and data migration services to help enterprises in their digital transformation journey and seamless migration to the content platform of choice.

Customer Communication Management Services: Output management services to help enterprises to provide omnichannel customer experience using modern digital platforms and enable transformation from legacy to new age CCM platform.

AWS Services Used:

Ingestion Module utilizes API Gateway, AWS storage for documents

SDK and configuration details helps in creating Adaptor as per business need.

AWS Textract, Comprehend enables the data extraction and Analytics and develop business specific training.

Step and Lambda function enables the develop the adaptors. And pipeline.

Extracted text can be shared in on mobile app, RPA engine or any business app.