Overview

At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive "single pane of glass," provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.

CX Cloud™ includes:

Voice Engagement
Studio & Routing
Live & Explore Standard Reporting
AI-Powered Virtual Agents, Agent Assist, and AI Trainer
Generative AI Solutions
Guardian Standard
Connections Standard
Studio Functions
Guardian Standard
API Access
Knowledge Management
70+ out-of-the-box Integrations

Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers the industry's first products dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.

Talkdesk offers custom products, packages, EULAs, and private offers- contact AWSmarketplace@talkdesk.com for more information

Highlights

Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
Global Leader: We've launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.

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Talkdesk

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

36-month contract (1)

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Dimension	Description	Cost/36 months
CX Cloud Essentials	50 Users	$135,000.00

Additional usage costs (2)

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The following dimensions are not included in the contract terms, which will be charged based on your usage.

Dimension	Cost/unit
Additional CX Cloud Essentials User	$75.00
Usage as incurred & defined in EULA/MSA section 6.3 (per minute)	$0.01

Vendor refund policy

Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.

Custom pricing options

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Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

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Talkdesk Developer Documentation

Talkdesk Product Training and Documentation

Talkdesk Customer Community

Support

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For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact

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2373 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Logistics and Supply Chain

Great Customer Service

Reviewed on Oct 11, 2024

Review provided by G2

What do you like best about the product?

They're are consistently quick to respond to any queries you may have.

What do you dislike about the product?

There has been some limitations to area's we were hoping to explore (SMS and Messenger)

What problems is the product solving and how is that benefiting you?

We currently take all of our customer service telephone calls through Talkdesk, which allows us to easily manage multiple different customers globally. The cloud based solution allows us to follow the sun and provide world class service from a variety of different locations.

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Steffen K.

Profound phone solution

Reviewed on Oct 10, 2024

Review provided by G2

What do you like best about the product?

Talkdesk is an excellent solution for managing phone connections across various setups, including call centers, offices, and remote locations. It offers a wide range of options and flexibility. We’ve used Talkdesk for daily customer interactions, and found it easy to set up.

What do you dislike about the product?

While some options can be found through research or by browsing the menu, the overall call structure can feel overwhelming, especially if you require a more detailed setup.

What problems is the product solving and how is that benefiting you?

We needed to set up a contact center solution that accommodated multiple teams, with custom routing, inbound and outbound phone numbers, different opening hours for each team, and personalized IVR messages.

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Marcel D.

We really like Talkdesk for its reliable performance, user-friendly interface, and excellent support

Reviewed on Oct 10, 2024

Review provided by G2

What do you like best about the product?

What we like best about Talkdesk is its intuitive user interface, seamless integration with other tools, and the ability to easily customize workflows, which significantly improves our team’s efficiency and overall customer experience.

What do you dislike about the product?

One thing we find challenging about Talkdesk is that some advanced reporting features can be a bit complex to navigate, and there are occasional delays in updates or new feature rollouts. However, their customer support is always helpful in resolving any issues.

What problems is the product solving and how is that benefiting you?

Talkdesk helps us streamline our customer support by centralizing all communication channels in one platform, which improves response times and overall efficiency. It also provides detailed analytics and reporting, allowing us to track performance metrics and make data-driven decisions to enhance customer satisfaction. The ability to customize workflows has further optimized our team’s productivity.

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Sven Z.

Luis was always helpful. It was a pleasure to work with him

Reviewed on Oct 10, 2024

Review provided by G2

What do you like best about the product?

Talkdesk as tool was a long time our main tool as Call Center solution and it has a great Salesforce Connection.

What do you dislike about the product?

Talkdesk should focus more on th UI and the Admin part as well as integration with SCIM/SAML. The Callcenter industry is changing Quickly and in my opinion Talkdesk needs to be easier to be integrated and Administrated.

What problems is the product solving and how is that benefiting you?

As our main Callcenter Tool for Sales and Customer Support

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Transportation/Trucking/Railroad

Talkdesk Review

Reviewed on Sep 26, 2024

Review provided by G2

What do you like best about the product?

The talkdesk user interface is really easy to learn and use on a day to day basis. Call quality is consistantly good and the copilot features are also really helpful for getting call summaries and looking through the knowledge base to find answers while on a call.

What do you dislike about the product?

Occasionally talkdesk notification client has issues bringing up call cards.

What problems is the product solving and how is that benefiting you?

Talkdesk is solving streamlining problems while on a call. Instead of searching through multiple windows for issues or questions a customer brings up, we have our knowledge base updated with searchable common topics I can quickly reference.

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