Appian - Customer Success Services

The need for powerful software is more urgent now than ever before. To keep up, businesses need software applications customized to support their unique goals and value propositions. Complex solutions involve a large number of interconnected components and processes, which can make them difficult to understand, design, and implement. Critical projects often involve a significant amount of uncertainty. The potential rewards of these projects can be very attractive, but there is a high chance of failure, which can make them stressful and difficult to manage.

That’s where Appian Max comes in.The Appian Customer Success team enables business leaders to maximize the value of the Appian Platform with the right team and methods. It's our mission to support customers not just with technology but with best practices for using that technology. With 5,000+ successful customer implementations, our Customer Success team ensures that customers get the most from their Appian investment.

Appian Customer Success helps development teams maximize key benefits of process automation so they can overcome the common limitations of existing infrastructure, staffing difficulties, and traditional development paradigms. Businesses that apply these practices to their projects achieve greater speed, rolling out new technologies and services 10x faster. They build higher quality, more impactful software thanks to greater cross-functional engagement. They also innovate more often, as they are better equipped to identify and adapt to new opportunities to differentiate in the market.

Offerings: Advisory. We provide you with tailored advice to help you reimagine what’s possible, plan your solutions, oversee complex deployments, improve end-user adoption, manage change, and more.

Appian Accelerate. Our experts will guide your team to optimize solution design, take advantage of the latest capabilities, reduce deployment risk, maximize end-user adoption, and manage change.

Education. With the right training, your entire team can quickly gain an understanding of Appian capabilities and the skills needed to deliver on your vision quickly and effectively. With modularized training and four different role-based learning experiences, we can meet your team members where they need to learn. This flexible delivery structure accommodates different learning styles—allowing you to customize how and when your team receives training. The Appian Certification Program provides standards-based validation of your developers’ knowledge and skills at key milestones along their career progression.

Implementation. We successfully build and implement high-impact business applications for our customers. Our dedicated experts provide end-to-end fulfillment of your Appian projects and help build the foundation for long-term success.

Appian Guarantee. Get it right and prove value quickly. Appian will deliver your first project in just eight weeks. It’s the Appian Guarantee. Supporting your project with our platform and services helps guarantee your success.

Expert Delivery. Our seasoned implementation service is designed to fully leverage the power of Appian to deliver applications with quality and speed. It consists of an agile team delivering applications fast and with high quality.

Appian Pathway. For customers with mission-critical projects, Pathway is the best choice to deliver strategic impact. With Pathway, Appian identifies the right product and builds it the right way. We leverage our best talent, executive involvement, and unique components of our methodology to deliver business transformation.

Appian Boost. Boost ensures that customers who choose our partners for their implementation will get the best outcome. Our experts join your deployment team to co-design a robust solution release plan, follow best design and architecture practices, ensure a successful deployment, and augment the team with experienced developers.

Value delivered. Appian is completely committed to customer success and customer value. By seeking support from the Appian Customer Success team, businesses can transform long timelines and just-OK applications into rapid development projects that deliver outstanding results.