Sold by: Wavicle Data SolutionsÂ
Wavicle’s customer sentiment analysis solution and expert customer intelligence consultants will implement a generative AI-powered solution within your data environment to analyze customer feedback from any source. This gen AI-based approach to analyzing customer feedback determines sentiment and breaks apart reviews into individual components, assigning each to a user-defined topic and associating each with mentioned menu items or products for deeper, actionable insight.
Sold by: Wavicle Data SolutionsÂ
Overview
Leveraging gen AI to analyze customer feedback enables unrivaled accuracy, reduces ongoing expenses, and offers a very flexible approach to enabling customer experience analytics at scale. In addition, optional insights that can be determined from each review include:
- Was the customer new, loyal, or occasional?
- Did they start online before showing up in person to complete the purchase?
- Did they specify any employees by name or role in their review, and if so, what was the person’s name/role?
- What time of day did they visit?
- For restaurants, did they order in-store, drive-thru, or via mobile app?
Using the customer sentiment analyzer’s solution templates as a starting point, Wavicle customizes and implements the solution within your AWS account as part of a consulting engagement tailored specifically to your needs.
The output of the analysis process is stored within your AWS environment, allowing integration with any downstream systems as desired. Plus, once implemented, the entire solution exists 100% within your AWS environment, with all of your data being retained safely behind your firewall.
Our project approach includes:
- Upfront assessment (2 weeks): Wavicle’s team works to understand your data sources and document functional and non-functional requirements.
- Implementation (6-8 weeks): Wavicle configures and customizes the solution to your needs, connecting to data sources, loading historical customer reviews, finalizing topics, customizing reports, and configuring daily processing.
- Post-implementation support (ongoing): Wavicle provides ongoing support based on your team’s needs.
This is one of three components of the ActiveInsights Customer Intelligence Suite. The other modules are:
- Hyperlocal intelligence hub: A tool for focused insights about individual store or restaurant locations to help large organizations maximize revenue.
- Customer intelligence hub: A user-friendly customer intelligence environment that leverages Amazon QuickSight and Amazon Q, to deliver actionable customer intelligence in an easy-to-use way.
Highlights
- Harness the power of generative AI to analyze customer feedback for more holistic and deeper insight when compared to other customer analytics solutions.
- Easily add or change topics for grouping review elements without generating datasets for training and testing. Pre-built topics exist for restaurants (QSR and FSR), lodging, air travel, auto dealerships, and casinos.
- Locate features hidden in reviews by leveraging the power of gen AI. For example, identify if your customer is new, occasional, or loyal, if they started their transaction online before they showed up in the store, or if they mentioned a specific employee.
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Please contact aws-relations@wavicledata.com for support. All support requests will be responded to within 1 business day.