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    Resident Outreach

     Info
    Sold by: Deloitte Consulting LLP 
    Set of solutions designed for Government Agencies to improve customer engagement, provide proactive nudges to users, and tailor personalized communication content and effective campaigns. Our solution leverages Amazon API Gateway, Amazon Pinpoint, Amazon Connect, AWS Lambda, Amazon Transcribe, AWS Bedrock, and AWS Lex.
    Request private offer
    Listing Thumbnail

    Resident Outreach

     Info
    Sold by: Deloitte Consulting LLP 
    Request private offer

    Overview

    The product includes the following capabilities: Multi-Modal Completion of Applications & Renewals - Reduce churn and procedural denials with automated outbound and inbound calls, using a responsive and dynamic AI call assistant. Application Nudges - Elevate the resident’s experience by ensuring timely communication, updates, and reminders about their benefits application status via text. Correspondences- Improve residents’ access to correspondences by enabling them to listen to summarized versions of mail or digital notices using QR code. Campaigns - Generate and broadcast tailored messages for agency programs, public health emergencies, and other time-sensitive announcements via text. Our solution leverages Amazon API Gateway, Amazon Pinpoint, Amazon Connect, AWS Lambda, Amazon Transcribe, AWS Bedrock, and AWS Lex.

    Highlights

    • Automation of manual, low-value, repetitive tasks, Helps users focus on more complex, high-value tasks, Enhances customer interactions, Critical for improving service outcomes
    • Residents benefit from Real time, data driven, hyper personalized experiences that provide tailored and highly relevant information Residents benefit from Real time, data driven, hyper personalized experiences that provide tailored and highly relevant information

    Details

    Sold by
    Deloitte Consulting LLP 
    Categories
    Generative AI 
    Contact Center 
    Implementation 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    usawsresidentoutreach@deloitte.com  Support will be available Monday through Friday from 9:00 AM to 6:00 PM EST. Support is closed on all scheduled Deloitte Consulting holidays (generally consisting of all U.S. federal holidays).
    Support requests will be captured in an online ticketing system. Users will be asked to provide a detailed description of the request or the incident, which may include steps needed to recreate the incident, screen captures of any error messages and relevant context for the incident.