Overview
Our Data Pipes experts will handle the administrations, and end-to-end enterprise support that can affect your Data Pipes service and operations. We will handle requests through various channels , including our support portal, email and phone number.
This package is for organizations kickstarting their data journey with Data Pipes who want the reassurance of knowing that they can get in touch with an expert at any time of the day for any support or help required.
Support Availability: 24x7x365 for Severity 1 and 2, 9AM-6PM on Business Days for Severity 3 and 4.
Service Level Agreements Response Time Severity 1 - 30 minutes Severity 2 - 1 hour Severity 3 - 4 hours Severity 4 - Within 1 business day
With Enterprise Support, customers will get technical support from high-quality engineers and a designated Customer Success Manager (“CSM”) to coordinate access to Data Pipes’ subject matter experts. Access to Support Engineers via Email, Slack, Ticketing Portal and Phone Support.
More information on our Enterprise Support can be found at docs.datapipes.io
**Deliverables ** The deliverables for our Enterprise support will depend on case severity, submitted requests through our portals and response times.
Getting Started To get started with Data Pipes and enabling Enterprise Support, please reach out to sales@datapipes.io . An account manager will understand your requirements and provide you with the necessary information and pricing packages based on your requirements."
**Software associated with this service ** Data Pipes
Highlights
- Data Pipes Experts: Proven expertise on Data Pipes to kickstart your data journey and enable your teams to pilot your analytics use case.
- Enterprise Support: On-going high quality support and resolution to customers based on response time guidelines. Technical support from engineers and a designated Customer Success Manager (CSM) to coordinate subject matter experts.
- A no-code data management platform which enables a self-service user interface, coupled with user guides to help you get started with self-service analytics.
Details
Pricing
Custom pricing options
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Vendor support
Data Pipes is committed to providing high-quality support and resolutions to its customers based on the response time guidelines indicated in our Response Time Table. Any bugs identified in Data Pipes will be logged by the Data Pipes Support team, who will coordinate with the development team to address the issue.
The Enterprise Support offers local support resources with a toll-free local support contact for customers.
For more information check out
Software associated with this service
