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    Moveworks

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    Sold by: Moveworks 
    Moveworks is the universal AI copilot for finding information and automating tasks across all your business applications. Imagine if your employees could chat to access information and workflows spread across everything from Salesforce to Workday to SAP and more. Moveworks gives employees one place to go to search and get support across departments including IT, HR, Finance while reducing costs for your business.

    Overview

    Moveworks is the universal AI copilot for finding information and automating tasks across all your business applications. Imagine if your employees could chat to access information and workflows spread across everything from Salesforce to Workday to SAP and more. Moveworks gives employees one place to go to search and get support across departments including IT, HR, Finance while reducing costs for your business.

    The Moveworks Copilot is powered by a pioneering Reasoning Engine that uses a combination of public and proprietary language models to understand employee requests, then build and execute multi-step plans to resolve them. The worlds most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to be more productive.

    Moveworks brings disparate enterprise data and workflows together into one ecosystem-agnostic Copilot that natively integrates with hundreds of enterprise systems. For custom use cases, Moveworks enables developers to leverage Creator Studio to easily build their own integrations.

    Existing search solutions only solve part of the employee support problem - finding information. They can not automate anything. Bot toolkits are hard to build with and do not scale. App-specific copilots enhance the usability of only one app. Only Moveworks offers a Copilot that surfaces information and automates tasks to resolve issues end to end, solving the entire employee support problem and delivering value on day one. That is why over 300 companies across industries trust Moveworks to help their employees work smarter and focus on the work that really matters.

    Highlights

    • Moveworks Copilot: Find information and automate tasks across systems from wherever you work today, Copilot Insights: Analyze the performance of your Moveworks Copilot
    • Creator Studio: Build and deploy custom conversational AI use cases for your Moveworks Copilot
    • Employee Experience Insights (EXI): Discover opportunities to optimize service delivery, Knowledge Studio: Generate employee-facing knowledge grounded in your enterprise data

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    1,000-2,500 users
    Price per user per year
    $150.00

    Vendor refund policy

    Please contact us.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Moveworks provides both implementation and ongoing support through a dedicated customer success team. Implementation consists of configuration, rigorous testing, launch preparation and comms. Ongoing post-implementation support includes strategic account planning, use case development, analytics and insights, and ongoing learning opportunities. Additionally, there is Moveworks Academy and public-facing Documentation. Existing customers can contact their dedicated customer support team by submitting a case on to support@moveworks.com .

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    41 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Utilities

    Automated IT Support - Volume Reduction

    Reviewed on Oct 29, 2024
    Review provided by G2
    What do you like best about the product?
    Since implementing Moveworks we've had a 50% reduction in volume in 4 years. Our IT Service Desk savings has been able to pay for the Moveworks contract and still provide some cost savings!

    Moveworks made it very easy to get started. We have good joint success programs and are on the same page
    What do you dislike about the product?
    There has been challenges in support but they are getting addressed quickly! The issues we have had get addressed quickly from their leadership teams.
    What problems is the product solving and how is that benefiting you?
    Finding all information for our company in multiple realms like Supply Chain, People and Culture, IT, and even our business processes!

    Our utility workers use it for their critical work!
    Bhadri S.

    Good

    Reviewed on Jul 02, 2024
    Review provided by G2
    What do you like best about the product?
    The innovations they do in the space which i like
    What do you dislike about the product?
    Research and development which is happening
    What problems is the product solving and how is that benefiting you?
    Coding programs
    Froilán M.

    Great IT Support

    Reviewed on Jun 28, 2024
    Review provided by G2
    What do you like best about the product?
    Automating tasks using Moveworks has been the best choice, their support is fast and always responsive.
    What do you dislike about the product?
    In complicated cases it might not be the best alternative.
    What problems is the product solving and how is that benefiting you?
    Moveworks helped me to reduce the volume of repetitive tasks, such as passwords resets, access request, etc. Also the response times are excellent.
    Anant D.

    Improving employee experience through AI

    Reviewed on Jun 28, 2024
    Review provided by G2
    What do you like best about the product?
    The innovative way in which they use AI to get rid of every day small headaches that take away so much energy from the IT employees.
    What do you dislike about the product?
    Implementing and integrating Moveworks with existing systems is not simple and can be very time-cosuming.
    What problems is the product solving and how is that benefiting you?
    Mainly ease of reporting IT issues and passwort resetting.
    Research

    Good

    Reviewed on Jun 28, 2024
    Review provided by G2
    What do you like best about the product?
    Makes ticket solving easier, quite helpful
    What do you dislike about the product?
    Nothing to dislike yet. So far everything is good
    What problems is the product solving and how is that benefiting you?
    Ticket Solving
    View all reviews