Resolve customer issues faster with Vyntelligence

• No more lengthy voice calls
• No more frustrating web chats
• No more agents struggling to visualise your customer's issue.

Adding Vyntelligence smartvideonotes lets your customers show and tell their issue so your agents see the customer issue as if they were there with live or recorded videos

Common Use Cases

• Utility Customers - Reporting hard to describe issues is simpler (water leaks, electrical issues, smart meter issues)
• Insurance and Repair - Large appliance customers trying to resolve faults (HVAC, Gas Boilers, Air Conditioning, Central Heating, Home Solar, EV Chargers)
• Big Box Retailers - Triage and management of large item delivery, claim and returns processing (Large screen TVs, electrical white goods, refrigerators, furniture)

Benefits for you and your customers

• Faster resolution for customers - Agents can view and approve returns on damaged/faulty items and resupply within minutes of the customer report.

• Reduced return costs - Agents can review the damage and issue discretionary discounts with customer agreement in lieu of costly full returns.

• Reduce shrinkage from non-fault returns- Your agents can determine damage versus user error from clear video footage and prevent incorrect returns.

• Better delivery partner accountability - Customers can submit videos of delivery drops and packaging condition in case of lack of care of delivery.

• Reduce fraudulent returns - video evidence ensures the right item and only legitimately damaged/faulty items are returned.

• Better manage missing components through video reporting and barcode scanning of parts and missing components

Simple user experience for customers Customers using Vyntelligence benefit from a 'no download' solution. It enables them to remotely report and submit their issue, confident that an agent will be able to review the issue and respond with the right answer because of the clear video data provided.

For the Operation

• Reduce direct customer contact through use of QR or links and digital channels for resolution

• Provide a 24x7 solution for customers to log issues, reducing peaks in contact events

• Reduce call duration as agents can review issues prior to speaking to customers

• Enable a digital record of the issue to triage to second line teams with a shorter handover and preservation of data

• Enable second line teams to provide guidance and comments on videos for front line agents to contact customers with resolution

• For issues with site visit needs, ensure the right team with the right equipment and skills are sent to resolve the issue right first time

• Build an AI knowledge base of issues and resolutions and gain insight from analytics dashboards to provide business value.

Improve business results with AI Annotation & Analytics

• Automatic labelling and routing of issues based on speech and video content
• Detailed and customisable analytics dashboard enable insight
• Volumes and types of issues being reported
• Top causes of issues
• Most common resolutions
• Agent, service line or delivery partner performance

AWS Powered Architecture

• Vyntelligence is complete SaaS product running on AWS and can be delivered as a standalone application or integrated into your existing enterprise solution using our open API architecture;
• Vyntelligence supports integration to enterprise grade applications including Salesforce CRM, SAP, IBM Maximo, Oracle Field Service
• Vyntelligence's open API structure enables integration to other compatible applications - subject to negotiation.