SoftwareOne Cloud Managed Services

SoftwareOne Cloud Managed Services provide cloud experts and modern tools and automation to help ensure the rock-solid operation of your organisation’s IT engine room. A team by your side, recommending and implementing technology, process, and cost optimisations, aligned to your business goals.

What you get: 24/7 support: Sustain operations with global support in a time zone near you. Reduced risk: Ensure security and governance of your cloud estate with a proven provider. Cost optimisation: Manage cloud spending and avoid surprises with anomaly alerts. Reliability: Minimise downtime and improve resilience of data and systems. Performance: Monitor and improve system performance. Structured flexibility: Get a little help, or a lot—for part of your portfolio, or all of it. Self-service controls: Fine-tune your level of support through tagging. Multicloud: Leverage our strong partnerships with Microsoft, Amazon Web Services, and Google. Essentials Flexible licensing & billing - Flexible options in license models, billing and Cloud Support Incident & service request management - Manages incidents and service requests through SoftwareOne’s Cloud Management Portal Spend management - A single platform to assist the Customer in governing spend across multiple cloud resources Spend anomaly detection - Monitors excessive spend and abnormal patterns in the customer’s cloud subscriptions Advanced Infrastructure monitoring - 24 x 7 x 365 proactive support to resolve issues and maintain the availability of your Cloud Workloads Backup management - Protect your data from loss and ransomware Patch management - Improve consistency with secured operational excellence process Governance & compliance - Continuous monitoring of compliance baseline with immediate action in case of deviations Cost optimization - Cost visibility and chargeback including rightsizing & right costing recommendation Service delivery management - Access to a designated named Service Delivery Manager to help drive operational excellence Premium Landing zone management - Maintenance and upgrades to ensure effectiveness, security, and compliance Identity & access management - Authentication management, Identity Governance and Access Control Enhanced security - Security policies, vulnerability management, intelligent threat detection, SSO, WAF, AD and connectors Workload management - Operations of Operating systems, containers, network, databases, virtual desktops, anti-virus Change management - Maintenance of workloads and services in scop