This is a repackaged open source software product wherein additional charges apply for support. osTicket is a robust, open-source help desk and ticketing system that facilitates efficient customer support management. It allows organizations to capture, organize, and track support requests seamlessly through a web-based interface. With osTicket, support tickets can be generated via email, web forms, or phone calls, ensuring that no customer inquiry goes unanswered. The system offers a range of features, including customizable ticket views, automated workflows, and detailed reporting, all aimed at enhancing the efficiency and effectiveness of support teams. By consolidating all support requests into a single platform, osTicket helps businesses improve response times, enhance customer satisfaction, and maintain comprehensive records of customer interactions.