CCC is custom built on Amazon Web Services (AWS) Connect which is a highly available (99.99%) Telephony and Intelligent Omnichannel cloud platform. Dedicated instances are configured to customer requirements. Dedicated teams are available for configuration, integration development, and solutioning. Run support is provided by a joint DXC and AWS support teams. Our cloud contact center also incorporates suite of contact center tools around Omnichannel enablement, Generative AI agent Assist, workforce management, digital agents, contact center analytics, automations etc.

DXC’s CCC Solution uses the following AWS services. • Amazon CloudFront • Amazon Cognito • Amazon Connect • Amazon DynamoDB • Amazon Kinesis Data Streams • Amazon Polly • Amazon Route 53 • Amazon Simple Storage Service (S3) • Amazon Simple Email Service (SES) • Amazon Simple Notification Service (SNS) • AWS Certificate Manager (ACM) • AWS Identity and Access Management (IAM) • AWS Key Management Service (KMS) • AWS Lambda • Amazon Bedrock (Gen AI) • Amazon OpenSearch (Analytics)