AWS Marketplace: X11 AUTOMATION FOR NON-EMERGENCY SERVICE

Overview

Are nonemergency calls costing your X11 centers time and money? Would you like to insure your agents in 911, 411, and 311 centers are handling the most critical calls? Our X11 Solution will improve your client inacteractions. By implementing and configuring Amazon Connect, Amazon Lex and Amazon Kendra the Entry Option is automation only solution that will guide your clients to a solution. The caller will interact with an Generatice AI Chatbot for single step or multi-step informational request. For more complex use cases, other Amazon Connect's options are available including Bi-Lingual and Automation with Live Agents that can be implemented.

Highlights

Improved client experiences that will help solve their issues with a fully automated answering service for commonly asked questions.
A template solution that can be self-deployed or with First Fire consulting.
A low-cost solution that can be implemented in days not weeks or months!

Details

Sold by

First Fire Consulting

Pricing

Custom pricing options

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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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Manage Services is available for different time periods. To learn more about these options please feel free to contact us at (307) 274.3122.