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It's a great tool and resource
What do you like best about the product?
I appreciate how One has improved overall productivity with our Quality Management team. I am loving the new Insights and the potential the feature could bring to better understanding our business and clients.
What do you dislike about the product?
The user interface feels a bit outdated. Insights training and reference materials are a work in progress adding new challenges to replace DX reporting/dashboards.
What problems is the product solving and how is that benefiting you?
QM information is centralized. Evaluators productivity improved. WFM replaced excel based scheduling.
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Calabrio ONE puts so many things together
What do you like best about the product?
Calabrio ONE unites WFM, QM, Analytics, and some other things into one place. In a world of ever increasing counts of applications or softwares to use throughout the day, having so many in one place is very helpful.
What do you dislike about the product?
There are times where Calabrio ONE isn't as flexible as we would like. Other times their individual utilities are not as advanced as other standalone options.
What problems is the product solving and how is that benefiting you?
Aggregating multiple solutions in one place and the ability to have them utilized together is helpful.
High Impact Tool for Managing Contact Center
What do you like best about the product?
I use Calabrio One for WFM and QM. It provides a suite of tools that streamlines scheduling and improves efficiency. The platforms user-friendly interface makes it easy to forecast and manage staffing needs, which helps to enhance productivity and optimize resource allocation. I appreciate the customizable dashboards which offer a realtime view of KPIs making it easier to make informed decisions quickly.
What do you dislike about the product?
Cost to implement new features is very high. No DIY opportunities to reduce costs.
What problems is the product solving and how is that benefiting you?
Haing Forecasting and Scheduling with a individual dashboards has really made a difference for our team.
Calabrio One elevates customer service with cutting edge tools.
What do you like best about the product?
Our team heavily relies upon QM and Analytics, we use it every day. To ensure a patient centered customer experience it is vital to monitor quality and adjust our processes and training to support the needs of our patients. Analytics gives us insights and actionable data so we can shift as in the ever changing healthcare environment.
What do you dislike about the product?
Calabrio has so many capabilties, it can seem overwhelming at first. However, the support team and trainers are very knowledgeable and make themselves available to help you learn the system. Its important to invest time in learning the system.
What problems is the product solving and how is that benefiting you?
Problem resolution and quality amangement through QM. Staffing and coverage through WFM. And lastly, giving actionable data that we can use to be more strategic.
Calabrio Rating
What do you like best about the product?
So far I have really enjoyed using Insights. It has made reporting easier to build and view and has allwed us to create more reports that previously had restrictions. We have also gotten great support through Preston Garrison with the tool.
What do you dislike about the product?
A lot of the features are an additional cost, such as the AI suite. For features that are included like auto QM, it is an additional cost to get the question drilldown. In addition, although Insights reporting is great it still lags when loading larger quantities of data. Finally, the auto QM does not have the ability to measure policy driven questions.
What problems is the product solving and how is that benefiting you?
It s currently allowing us to improve Agent perfomrance in Quality.
It's the best scheduling system I have ever used and very easy to use.
What do you like best about the product?
It is clean, very easy to use and very smooth.
What do you dislike about the product?
I do not have any issues with Calabrio as I am able to make absence requests and see messages if it has been declined or still pending.
What problems is the product solving and how is that benefiting you?
-In my team, we are a small number of 6 and only 1 can be allowed leave in a day - Its provides very easy process of applying for leave and get approved same time if no one already took that day as AL.
-Also help for when you have an emergency and you need leave if no one is already booked for that day.
-Pop ups reminding you when its time to go on break, lunch, meeting, training etc and a reminder when it's about to finish so you do not exceed.
-Also help for when you have an emergency and you need leave if no one is already booked for that day.
-Pop ups reminding you when its time to go on break, lunch, meeting, training etc and a reminder when it's about to finish so you do not exceed.
Calabrio review
What do you like best about the product?
That is does not only show daily but my monthly schedule
What do you dislike about the product?
nothing, it assist me to manange my time
What problems is the product solving and how is that benefiting you?
you are able to read through your monthly schedule and apply for leave in your work station
calibrio
What do you like best about the product?
easy to use andimprove the customer experience. generate schedule .
What do you dislike about the product?
calibrio is sometimes slow when loading and can habe issue with adrehence tracking
What problems is the product solving and how is that benefiting you?
help us to improve customer and opeartional experience
Colabrio helps me manage my time at work.
What do you like best about the product?
Being able to manage my time, getting reminders of my next tasks, breaks and lunch.
What do you dislike about the product?
Sometimes in the morning the system is down so we're unable to see what tasks we have for the day, but it rearly happens.
What problems is the product solving and how is that benefiting you?
It helps by serving as a reminder to prepare yourself for a new task. It also remindsyou to take your breaks on time and also come back from your breaks on time. It helps with your adherance as we get compensated for being on time. It also helps with applying for leave and also swaping shifts with colleagues.
Calabrio One review
What do you like best about the product?
One thing I like about Calabrio One is that it always reminds me when it's time for my breaks and lunch but sends notifications every day. Calabrio also allows us to apply our leave days quickly and show us our leave balances and I can install it on my photo to check my monthly schedule and apply for leave days while I'm not at work.
What do you dislike about the product?
I like everything about Calabrio ONE and very good for all companies.
What problems is the product solving and how is that benefiting you?
I always forget my breaks so Calabrio always makes my life easier and make sure I follow my schedule
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